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Trojan-Backdoor.agent.rux...Please HELP!

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Name: mparkerwillis
Date: August 15, 2009 at 13:47:52 Pacific
OS: Windows XP
Product: Microsoft Als windows xp professional
Subcategory: Spyware
Tags: trojan, XP, Spyware, malware
Comment:

Please help! I can't get this off with any of my spyware removers. I have a basic understanding of computers, but I really need some advice here. How do I remove this collection of infections?



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Response Number 1
Name: jdk (by neoark)
Date: August 15, 2009 at 16:42:08 Pacific
Reply:

Which antivirus is installed on your computer?

If I'm helping you and I don't reply within 24 hours send me a PM.


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Response Number 2
Name: mparkerwillis
Date: August 15, 2009 at 21:45:21 Pacific
Reply:

Avira, spyterminator, advanced windowscare, and one more I
can't remember. Can't download malwarebytes.


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Response Number 3
Name: jdk (by neoark)
Date: August 15, 2009 at 23:09:39 Pacific
Reply:

Follow these steps in order numbered:

1) Download GMER: http://gmer.net/download.php
[This version will download a randomly named file (Recommended).]

2) Disconnect from the Internet and close all running programs.

3) Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.

4) Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.

5) GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress)

6) If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.

7) Now click the Scan button. If you see a rootkit warning window, click OK.

8) When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log and upload it rapidshare.com. Post the download link to the uploaded file in your post.

9) Exit GMER and re-enable all active protection when done.

Note: Please give me the exact name of the file you downloaded in step 1 + post your log from step 8 in your next post.

If I'm helping you and I don't reply within 24 hours send me a PM.


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