I am suffering from a trojan horse generic 13.ATYY virus. I have looked other similar threads as well in this forum, but haven't got help for my problem.
I have Windows Vista and updated version of AVG. I have used it without problems until now. The computer scan shows that I have no infections, but every time I open internet explore I get a AVG message saying that I have 2 infections in that location: C:/windows/system32/gxvxcppwrigibprwuyfmwucxpdftyclcvjpyg.dll
(Process name: C:/program files/internet explorer/iexplore.exe)
AVG can't heal these files and I get this message: "some files cannot be healed. Item with this value already exist in object"
I've followed the instructions from virus forums and downloaded Spybot and Malwarebytes, but after installing the programs, they do not open. I have tried that many times without any success. I've also tried system restore, but this does not allow me to do anything either.
Can you please help me with this matter?!
Thank you in advance!