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When i installed avast! free i did a boot scan and it found some adware and a trojan. I went ahead and deleted the adware but the trojan thing popped up and it was linked to a windows file. I chose to ignore it and i was wondering if i should of deleted it. Not too familar with all of this since i only had norton and it basically did everything for me, haha. If you need the file not sure how to locate it at this moment but im still looking. Thanks
Im not too familar with Avast! free yet, but i found some trojan viruses and i moved them to the chest, but i did another scan and it still says i have them. Does it still infect my computer or are they secured in the chest?
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While i've never used Avast, i would assume the 'Chest' is the Quarantine Folder. Google those entries to make sure they aren't FP's and if they're malware, delete them. Then boot into safemode and run another scan. Let us know if they still get detected.
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Yes, I think the chest is the quarantine folder except that i thought the quarantine folder didnt allow the virus to be scanned again. The first virus is sstqq.dll which i googled and found this..."This SSTQQ.DLL Malware Research Report contains SSTQQ.DLL findings.SSTQQ.DLL Malware details! Got Spyware? Remove it here and download free tools to protect your online Privacy." So basically that is malware and i can delete it correct? The other one is A0050522.dll and i googled it and cannot find anything on it. By the way the sstqq.dll is in the C:\windows\systems32 folder. While the A0050022.dll is in C:\System Volume Information_restore...and them some numbers. Is it ok to delete the 2nd one? Thanks
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Reboot into safemode, delete those entries in the 'Chest' and then re-scan with Avast. Let us know if anything turns up. If it does, we'll ask you for a log.
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Also if it doesnt clean them out , you should disable system restore to clear all restore points cause some trojans and viruses hide in the System restore to be re-activated then reboot then enable it
" Please Post back to let us know if we helped "
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I have never had a problem by moving infections to the chest. They have never re-appeared for me.
The best thing to do with Avast is ONLY use the move to the chest option and things should be fine.
I wouldn't delete the ones in the chest, they are quarantined there.Hopefully my advice will help you...Please post back with your results....thanks
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XpUser4Real- "I wouldn't delete the ones in the chest, they are quarantined there."
Why not?. The main purpose of a 'Quarantine Folder' is to contain something suspicious until it can be determined legit or malware. Those entries are malware and therefore should be deleted.
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murr, "XpUser4Real- "I wouldn't delete the ones in the chest, they are quarantined there."
Why not?. The main purpose of a 'Quarantine Folder' is to contain something suspicious until it can be determined legit or malware. Those entries are malware and therefore should be deleted"
There is NO reason to delete them...you answered it yourself...they are in quarantine.
Hopefully my advice will help you...Please post back with your results....thanks
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"There is NO reason to delete them...you answered it yourself...they are in quarantine."
Okay!lol!.
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So i shouldnt delete them??? I put both of them in the Chest and i rescanned it to see if they would pop up and they both did and asked me again what to do and recommended once again move to chest so i did it again. So, should i reboot in safe mode and delete them or just let them be? Thanks
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are you ONLY scanning with Avast? Try response 5, they are obviously in System restore. Turn off System restore and scan again, move them to the chest, then turn System Restore back on.
That should get you going.Hopefully my advice will help you...Please post back with your results....thanks
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Well they are in system restore. I turned off system restore and ran only avast and no infected files popped up. So i cannot really move them to the chest. What shall i do about that? Thanks a lot so far.
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sorry, I'm a bit confused now. WHICH program keeps picking up the infected files? I thought you said it was Avast and after system restore is off you say that Avast didn't find them?
Hopefully my advice will help you...Please post back with your results....thanks
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Yes, that is correct. I only have Avast AV and it picked up the 2 files that were infected. I moved them to the Chest and then scanned again to make sure they weren't there again. They were still there so i came here for answers. I took your advice, XpUser4Real, about response 5 and turned off system restore. I then scanned with Avast and it said no files were detected. Obviously they were in system restore. Sorry about the misconception, I see where you thought i had several AV programs. Thanks
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Thanks for posting back and I hope all stays well for you.
Hopefully my advice will help you...Please post back with your results....thanks
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That doesn't solve the problem though. I cannot leave system restore off all the time right? And if i turn it back on im sure the virus' will be detected again. Should i just delete them or what?
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if you did a scan when system restore was off and all was well, turn system restore back on again and try another scan. See if anything shows up
Hopefully my advice will help you...Please post back with your results....thanks
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Yeah i should of done that before...haha wasnt thinking. Anyway i turned system restore back on and it says no infected files. It has the 2 files in the Chest though. I have a question though. How can just turning on and off system store get rid of a virus? Also, is the reason the virus wasnt removed after i moved it to the chest the 1st time because it was in system restore? Thanks for all your help.
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Viruses,trojans and spyware love to embed themselves into system restore , so if you try to restore to a earlier date they re-activate themselves
As far as your Quarantine (CHEST) folder clear out(DELETE) those nastys out of there" Please Post back to let us know if we helped "
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Yes it did help. Nothing seems to be wrong after i deleted the files. Thanks for all the help from all.
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