can u help? I have 2 viruses on my desktop that Norton can't fix or delete; and disabling system restore, rebooting and the re-enabling system restore didn't work. Any knowledgeable ideas will be considered. your knowledge is greatly appreciated, lyn

lyn, You will most likely need to post a Hijack This log so that the files associated with the virus can be identified. You can download Hijack This at this link http://www.tomcoyote.org/hjt/ then place it into a folder of it's on, such as C:\HJT, so that back up copies can be made and not clutter your desktop or other folders and the backup copies of deleted items can be easily located if needed. Once saved double click HijackThis.exe, and press "Scan". When the scan is finished, the "Scan" button will change into a "Save Log" button. Press that, save the log, Ctrl-A to Select All, and copy its contents into the text editor. Do not fix anything yet unless you know what you are doing. This is a powerful tool that can crash the computer if used improperly.