trojan horse generic11.jrk

March 30, 2011 at 12:03:16
Specs: Macintosh
I am downloading a premier turbo tax that keeps downloading with a trojan horse generic11.jrk. that my AVG anti-virus keeps picking up. How do I get rid of it? Is the product I downloaded infected? Can I still use it once I get rid of the infection?

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March 30, 2011 at 12:36:35
Do not download, find another program. Also, if you can, use webroot instead of AVG.

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March 31, 2011 at 06:19:04
I took someone else's advice and called turbo tax back. Spent another 1 1/2 hours with them, BUT received some good advice...She asked me to call AVG. I spoke with them and found out I was using AVG 8.5. They had me uninstall 8.5 and install AVG 2011 (still using the free version). I received a new turbo tax download the first time I spoke with turbo tax, but was still receiving the trojan horse infection. So I tried downloading again with the new AVG 2011 installed and TURBO TAX IS WORKING. NO INFECTION!! So my advice to anyone with the same problem is to check your AVG version. I believe we are receiving a false positive with the older version! Hope this helps. I know it was a very frustrating 14 hours yesterday, trying to resolve this!!

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