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trojan, downloader.keenval.x

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Name: Triska3
Date: February 13, 2006 at 15:18:34 Pacific
OS: winxp
CPU/Ram: Intel Pent III
Product: toshiba satellite 1805-s2
Comment:

Help!
My computer's been acting VERY slow lately, and after buying a new external drive and removing excess files, removing programs, and still no luck i decided to try another Anti-Virus software. I ran AVG and it found the trojan Downloader.Keenval.x. Which was quarantined to a vault but not removed. I tried to "remove" and hit "restore" instead and now its located in a folder called C:/17c and can't be moved, deleted ("access denied")or detected by anti-virus... any ideas how to remove it if it can't be detected?

thanks!!!
Triska




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Response Number 1
Name: bofra
Date: February 13, 2006 at 17:47:49 Pacific
Reply:

boot in safe mode(f8)
scan again with ada-aware and virus scan,
empty trash,
empty temp folders and,
temporary internet folders,
if scanners don't remove files, move file manually to trash and reboot then empty trash,...
:)


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