Trend Micro IS, keeps updating and restarting

May 28, 2009 at 18:41:10
Specs: Windows Vista, 2.8ghz/2gb ddr
I have Trend Micro Internet Security Pro 2009 installed on my desktop PC, i ran update on it, after it completed it needed to restart the computer so i did that. Few minutes after restart, trend micro updated again and needed to restart. Now it does this everytime, i've counted 11 times now. This cant be right can it?

See More: Trend Micro IS, keeps updating and restarting

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May 29, 2009 at 06:30:26
reinstalling it doesn't help ...zzz

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May 29, 2009 at 06:34:53
Download and run Kaspersky AVP tool:

Once you download and start the tool select all the objects/places to be scanned and hit Scan. Fix what it detects and at the end of the scan post screenshot/scan-summary log of detected items that is fixed and which it could not fix.


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May 30, 2009 at 07:00:41
Here is log of kaspersky scan

Scanned: 956065
Detected: 3
Untreated: 1
Start time: 30/05/2009 18:06:05
Duration: 04:59:36
Finish time: 30/05/2009 23:05:41

Status Object
------ ------
deleted: Trojan program Trojan-Downloader.JS.Major.a File: C:\Documents and Settings\Owner\Local Settings\Temporary Internet Files\Content.IE5\AMAR1F6W\index[1].htm
deleted: Trojan program Exploit.Win32.Pidief.awt File: C:\Documents and Settings\Owner\Local Settings\Temporary Internet Files\Content.IE5\FTVD6D2F\readme[1].pdf
detected: adware not-a-virus:AdWare.Win32.MegaSearch.s File: C:\Program Files\Common Files\Real\Toolbar\RealBar.dll

Time Name Status Reason
---- ---- ------ ------
30/05/2009 18:06:37 Running module: smss.exe\smss.exe ok scanned
30/05/2009 18:06:47 File: C:\WINDOWS\System32\smss.exe ok scanned
30/05/2009 18:06:48 Running module: smss.exe\ntdll.dll ok scanned

Object Scanned Detected Untreated Deleted Moved to Quarantine Archives Packed files Password protected Corrupted
------ ------- -------- --------- ------- ------------------- -------- ------------ ------------------ ---------

Parameter Value
--------- -----
Security Level Recommended
Action Prompt for action when the scan is complete
Run mode Manually
File types Scan all files
Scan only new and changed files No
Scan archives All
Scan embedded OLE objects All
Skip if object is larger than No
Skip if scan takes longer than No
Parse email formats No
Scan password-protected archives No
Enable iChecker technology No
Enable iSwift technology No
Show detected threats on "Detected" tab Yes
Rootkits search Yes
Deep rootkits search No
Use heuristic analyzer Yes

Status Object Size Added
------ ------ ---- -----

Status Object Size
------ ------ ----

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Related Solutions

May 30, 2009 at 16:22:55
Does trend micro work or is it still restarting?


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May 30, 2009 at 22:02:17
it still keeps updating and wants a restart, update is not actually working. Also been on Trend Micro website and got update and installed manually, doesn't work.

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May 30, 2009 at 22:03:53
Can you please post your AVZ log:
Note: Run AVZ in windows normal mode. If avz.exe doesn't start, then try to rename the file avz.exe to something else and try to run it again.

1) To create the logfile, download AVZ by clicking HERE. Please save this file to your desktop or "My Documents" folder.

2) Next, unpack the file to a new folder using the Compressed (zipped) folders wizard built into Windows XP/Vista, or a zip utility of your choice.

3) Once you have unpacked the contents of the zip archive, please launch the file AVZ.exe by double clicking on it or right clicking and selecting Open.
Note: If you are running Windows vista launch AVZ.exe by right clicking and selecting Run as Administrator.

You should now see the main window of the AVZ utility. Please navigate to File->Custom Scripts. Copy the script below by using the keyboard shortcut CTRL+C or the corresponding option via right click.


Paste the script into the execution window by using CTRL+V keyboard shortcut, or the "paste" option via the right click menu. Click on Run to run the script, the PC will reboot. After the reboot the LOG subfolder is created in the folder with AVZ, with a file called inside. Upload that file to and paste the link here.

Image Tutorial


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May 31, 2009 at 00:25:43
I run the script, but the pc doesn't reboot after it.

I also checked to see if i can do a system restore, but the spware/virus must of turned it off, and is no restore points.

I believe the computer is clean, but is some settings or files been changed, that i dunno.

I think i might have to reinstall windows

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May 31, 2009 at 07:14:33
To be certain. Download and run Kaspersky AVP tool:
Once you download and start the tool:
# Check below options:

    * Select all the objects/places to be scanned. 
    * Settings > Customize > Heuristic analyzer > Enable deep rootkit search

# Click Scan
# Attach Scan log/Summary to your next message.

Illustrated tutorial:


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