Hello,

I am running Trend Micro Client/Server/Messaging Suite. Some of the clients are not showing up on the client tree. I did a remote install to install it on the client which worked fine. Things I have tried:

- Restarting master service on server
- Restarting listener service on client
- Uninstalling/reinstalling OfficeScan on client
- Using ipXfer.exe to reconfigure client

I have also wiped the database (HTTPDB folder) and let it recreate itself. This works if I go and unload/reload the client straight away but I couldn't do it on all clients quickly, and for some reason I'll just get this problem with a different client.

Telnetting to the correct ports from and to client and server works, and on the client going to server/officescan/console/cgi/cgionstart.exe (if that's the right URL) shows up with "-2" which is correct.

I have searched the knowledge base on the Trend Micro site and followed all instructions that I could find but nothing has worked.

Any help appreciated,
Thanks.

Something I've just realised - I have 13 clients showing up (should be more like 20-25), and it says I have 11 seats.

Could this be the problem? If so shouldn't it only be showing 11 clients since it's only licenced for 11 seats?

I don't know much about the licencing so that may have not made sense...

It made sense to me. I have experience with the Trend Client Server Suite. and it sounds like a licensing problem to me.

Ok I'll upgrade the licence to get more seats. Thanks for your reply