|Could be hidden malware and/or a rootkit infection. |
In safe mode, download the following programs:
MalwareBytes Anti-Malware (http://www.malwarebytes.org)
Dr. Web CureIt Free (http://majorgeeks.com/Dr.Web_CureIT_d4783.html)
and OTListIT2 (http://oldtimer.geekstogo.com/OTListIt2.exe)
Save these to your desktop. While still in safe mode, install and run MalwareBytes. It should scan your system. Clean/remove any threats found. if it asks to reboot, do it.
When the system reboots, go into safe mode again and run Dr. Web. Let it do a quick scan and clean any infections found. Reboot again.
Try to enter into normal windows mode this time. If you are able to get into windows under normal mode, try running Dr. Web again.
If there are no further infections detected, run another MalwareBytes scan. If it too comes up clean, then you should be ok.
If either scan comes up with problems, clean/remove them, reboot again, and do another scan.
If the same items keep showing up on the scans or if you still cannot boot into normal windows mode, run OTListIt2 and copy/paste the 2 logs back here so we can see what kind of infection you have.
Please let me know BEFORE you start this if you have any questions or if you don't understand something.
I do this in my spare time, so please understand that I may not be able to respond quickly to your posts, but I will follow up as soon as possible. Thanks!
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