|Please download ComboFix to the desktop from one of the following links: |
Rename the setup file, combofix.exe, before you download it. To do that once the "enter name of file to save to" box appears as the download begins in the filename box rename combofix.exe to toolb.exe> click save.
Combofix is a powerful tool so follow the instructions exactly or you could damage your computer.
Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with Combofix and remove some of its embedded files which may cause "unpredictable results".
Click on This Link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
In your case to run Combofix do the following:
1. Go offline turn off your AVG antivirus, Spybot and any other antispyware that you may have.
2. Run Combofix and save its log.
3. Restart the computer to get the antivirus running again but leave the antispyware programs off until we get the computer cleaned.
4. Post the Combofix log.
Remember to re-enable the protection again afterwards before connecting to the Internet.
Follow the prompts.
(Don't click on the window while the program is running or move the mouse, it will cause your system to hang.)
Please post the log it produces.