Text vanishes/unable to access antivirus site

Microsoft Windows xp professional w/serv...
June 13, 2010 at 16:09:53
Specs: Windows XP
Basically, a week ago or so I clicked on a false link by mistake and my computer was hacked.

My hotmail password was changed (since retrieved) and thankfully I was able to stop bank cards etc before any damage could be done.

I'm not very computer literate and would GREATLY appreciate some support.

Firstly, text disappears on several programmes - Explorer, MSN etc..

Secondly, I'm unable to update my current virus scanners or download new ones.

This is a real concern to our family as we use the computer for both personal and professional use.

ANY SUPPORT would be gratefully recieved - I am at my wits end in trying to fix this and am not technically able to do it myself.



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August 6, 2010 at 10:37:42

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August 8, 2010 at 09:15:19
try malwarebytes and remove all it finds
You may have an unwanted keylogger installed (the reason your email got compromized. )
There are other cleaners if that does not work for you

Some HELP in posting on Computing.net plus free progs and instructions Cheers

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