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Suspected Virus/Trojan

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Original Message
Name: indy5
Date: January 23, 2006 at 18:49:47 Pacific
Subject: Suspected Virus/Trojan
OS: Windows XP Pro
CPU/Ram: P4 2.8 gHz
Comment:

I had gotten a system that seems to run ok, but there were some interesting internet connection problems. When I started looking around, I found that the Norton Anti-Virus and Norton Internet Security Subscriptions had expired; but prior to that when I opened the Norton Anti-Virus status screen, every status indicator showed "Tampered" (Auto-Protect, E-Mail Scanning, etc.). That led me to believe virus/trojan infection. When I was able to scan the system through Symantec's online virus scanner, it showed one infection something called 'Spyware Cleaner'. So, what info does someone have about this program, and what it does? And how to get it off this system?


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Response Number 1
Name: Johnw
Date: January 24, 2006 at 03:19:33 Pacific
Subject: Suspected Virus/Trojan
Reply: (edit)

Read these pages & follow the instructions, if you are still having problems, post your HiJackThis log.
Malware Removal and Prevention: Introduction
http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Introduction
Malware Removal and Prevention: Overview
http://wiki.castlecops.com/Malware_Removal_and_Prevention:_Overview


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Response Number 2
Name: DSE
Date: January 24, 2006 at 08:48:23 Pacific
Subject: Suspected Virus/Trojan
Reply: (edit)

Spyware Cleaner is a rogue anti-spyware program. Read more here.

However, I don't think that this app could disable your antivirus. Your Symantec software could really expire.


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Response Number 3
Name: bobby2809_in
Date: January 24, 2006 at 09:32:53 Pacific
Subject: Suspected Virus/Trojan
Reply: (edit)

remove norton by going to www.tinyurl.com/6sppr
...tht's the removal tool for norton and then goto techdomain.cjb.cc and download avg free anti spyware ... remove the trojan by downloadin the free 90 days trial of spysweeper from the same web site....good luck...u can also use adaware....bobby.


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Response Number 4
Name: indy5
Date: January 24, 2006 at 13:42:08 Pacific
Subject: Suspected Virus/Trojan
Reply: (edit)

Here's the HijackThis Log...

Logfile of HijackThis v1.99.1
Scan saved at 4:21:00 PM, on 1/24/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Softex\OmniPass\Omniserv.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Softex\OmniPass\OPXPApp.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Ulead Systems\Ulead Photo Explorer 8.0 SE Basic\Monitor.exe
C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Documents and Settings\HP_Owner\Desktop\hijackthis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_CA&c=Q404&bd=pavilion&pf=desktop
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_CA&c=Q404&bd=pavilion&pf=desktop
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://runonce.msn.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_CA&c=Q404&bd=pavilion&pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_CA&c=Q404&bd=pavilion&pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_CA&c=Q404&bd=pavilion&pf=desktop
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iesearch&locale=EN_CA&c=Q404&bd=pavilion&pf=desktop
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_CA&c=Q404&bd=pavilion&pf=desktop
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_CA&c=Q404&bd=pavilion&pf=desktop
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: HP view - {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} - c:\Program Files\HP\Digital Imaging\bin\HPDTLK02.dll
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [Ulead AutoDetector] C:\Program Files\Ulead Systems\Ulead Photo Explorer 8.0 SE Basic\Monitor.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe
O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: &Translate English Word - res://c:\program files\google\GoogleToolbar2.dll/cmwordtrans.html
O8 - Extra context menu item: Add To HP Organize... - C:\PROGRA~1\HEWLET~1\HPORGA~1\bin\core.hp.main\SendTo.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\system32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\system32\msjava.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
O9 - Extra button: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyPoker\PartyPoker.exe (file missing)
O9 - Extra 'Tools' menuitem: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Program Files\PartyPoker\PartyPoker.exe (file missing)
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .mid: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin2.dll
O12 - Plugin for .wav: C:\Program Files\Internet Explorer\PLUGINS\npqtplugin.dll
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab31267.cab
O16 - DPF: {14B87622-7E19-4EA8-93B3-97215F77A6BC} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab31267.cab
O16 - DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary/MineSweeper.cab31267.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsClient.cab31267.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://messenger.zone.msn.com/binary/ZIntro.cab32846.cab
O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing)
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: OPXPGina - C:\Program Files\Softex\OmniPass\opxpgina.dll
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: MSCSPTISRV - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\MSCSPTISRV.exe
O23 - Service: Softex OmniPass Service (omniserv) - Unknown owner - C:\Program Files\Softex\OmniPass\Omniserv.exe
O23 - Service: PACSPTISVR - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\PACSPTISVR.exe
O23 - Service: Sony SPTI Service (SPTISRV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe
O23 - Service: SonicStage SCSI Service (SSScsiSV) - Sony Corporation - C:\Program Files\Common Files\Sony Shared\AVLib\SSScsiSV.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe


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Response Number 5
Name: indy5
Date: January 24, 2006 at 13:48:13 Pacific
Subject: Suspected Virus/Trojan
Reply: (edit)

I think I may have already removed the problem using Spybot S&D.

I knew about and have the Symantec Removal tool; but still what would cause the status screen to show 'Tampered'.

It doesn't matter, I have a copy of Norton SystemWorks 2004 that I can try to install again. (The 'pre-install scanner' crashes which is un-usual.)

Thanks for the suggestions though.


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Response Number 6
Name: Johnw
Date: January 24, 2006 at 14:15:03 Pacific
Subject: Suspected Virus/Trojan
Reply: (edit)

When you receive this, you appear to be clean, if you stlll have problems, let us know. Probably best if you print this.

To finalise the clean up, use these.

CCleaner, one advantage of this cleaner is, when Issues is clicked & the boxes ticked, it will tell you before you fix ( doing one file at a time ) why the file is there.
Configure the Windows, Applications & Issues panels to suit.
CCleaner
http://www.ccleaner.com/
CCleaner (Crap Cleaner) is a freeware system optimisation tool. That removes unused and temporary files from your system - allowing it to run faster, more efficiently and giving you more hard disk space. The best part is that it's fast! (normally taking less that a second to run) and Free. :) Windows 95/98/NT4/ME/2000/XP/2003

RegSeeker
http://www.hoverdesk.net/freeware.htm
RegSeeker is a perfect companion for your Windows regsitry!
RegSeeker includes a powerful registry cleaner and can display various informations like your startup entries, several histories (even index.dat files), installed applications and much more! With RegSeeker you can search for any item inside your registry, export/delete the results, open them in the registry. RegSeeker also includes a tweaks panel to optimize your OS! RegSeeker is FREE for personal use only!
Click on Clean the Registry & tick ( new version 1.45 has this already ticked > Scan Drives for old exe entries in the registry. Click OK.
My personal use, is to, delete only the Green entries.
Click on Select All and choose > Select all Green items.
Right click to delete.

System Restore option in Windows Me/XP
http://www.augustana.ab.ca/other/cns/virus/
http://www.adamtj.org/repository/howto/W32.Blaster.Worm/
Users of Windows Me and Windows XP should temporarily turn off System Restore. Windows Me/XP uses this feature, which is enabled by default, to restore the files on your computer in case they become damaged. If a virus, worm, or Trojan infects a computer, System Restore may back up the virus, worm, or Trojan on the computer.

Windows prevents outside programs, including antivirus programs, from modifying System Restore. Therefore, antivirus programs or tools cannot remove threats in the System Restore folder. As a result, System Restore has the potential of restoring an infected file onto your computer, even after you have cleaned the infected files from all the other locations.
Also, a virus scan may detect a threat in the System Restore folder even though you have removed the threat.
For instructions on how to turn off System Restore, read your Windows documentation, or one of the following articles:
How to disable or enable Windows ME System Restore
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2001012513122239?OpenDocument&src=sec_doc_nam
How to turn off or turn on Windows XP System Restore
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2001111912274039?OpenDocument&src=sec_doc_nam

ewido security suite free for Windows 2000/XP
http://www.ewido.net/en/features/
http://www.ewido.net/en/download/
Please use the online update after the installation. Only then can the recent signature database be transferred and installed.
A powerfull anti trojan suite.Anti-Virus programs offer insufficient protection against urgently growing threats like Trojans, Worms, Dialers, Hijackers, Spyware and Keyloggers.That's where the protection of the ewido security suite starts and supplements existing security applications to a complete security system, because only a complete security system works effective.

Extract from link below, I use Avast myself.
http://www.avast.com/i_idt_153.html
http://www.avast.com/iavs4pro/setupeng.exe
Reregister after 14 months free use ( Still stays free )
http://www.avast.com/i_kat_207.php?lang=ENG
Home edition is a full-featured antivirus package designed for home usage. Our company offers Home Edition free of charge.
"By combining the free AVG anti-virus scanner, the free version of Ewido anti-Trojan scanner and the free Microsoft Antispyware scanner, I managed to achieve a 95% detection rate against a particularly nasty set of 104 assorted malware products that I had downloaded from P2P networks."
By combining the free AVG anti-virus scanner, the free version of Ewido anti-Trojan scanner and the free Microsoft Antispyware scanner, I managed to achieve a 95% detection rate against a particularly nasty set of 104 assorted malware products that I had downloaded from P2P networks.
Ewido Security Suite Setup: Version 3.5
http://rstones12.geekstogo.com/ewidosetup.htm
http://www.techsupportalert.com/issues/issue122.htm
http://www.techsupportalert.com/issues/issue123.htm
http://www.techsupportalert.com/best_46_free_utilities.htm
http://www.techsupportalert.com/issues/back_issues.htm
Trojan and Spyware Tool -- Ewido Security Suite
http://georgeh123.blogspot.com/2005/09/trojan-and-spyware-tool-ewido-security.html
Microsoft Antispyware
http://www.majorgeeks.com/download4466.html

SpyBot
http://www.softpedia.com/get/Internet/Popup-Ad-Spyware-Blockers/SpyBotSearch-Destroy.shtml
http://www.safer-networking.org/en/index.html
http://beam.to/spybotsd
Update from MajorGeeks if unable to get from Spybot > Spybot Search and Destroy Detection Update
http://majorgeeks.com/
Bad Checksum message
http://www.safer-networking.org/en/faq/20.html
Once you have the program installed, open SpyBot, Select > Mode > Advanced ( menu at the top, gives you more options ) then select the "Immunize" icon on the left & Click on Immunize ( the green icon up the top ) in the new page. Repeat this process every time you Update, unless you get a message that everything is blocked.
Tick > Enable permanent blocking of bad addresses in Internet Explorer & Select > Block all bad pages silently.
Select your download site.
Open Spybot Search and Destroy. After clicking the button that says "Search for Updates" & the check is finished, you will see 5 items near the top of the window, "Search for Updates", "Download Updates", UniDo(Europe), "Show Log" and "Help". Next to UniDo(Europe) you will see a "down" arrow. Click the "down" arrow and you will see download site choices (3 in Europe, 1 in USA and 1 in Australia). Right click on your selection to make it default.
A Beginner's Guide to Spybot
http://www.trincoll.edu/depts/cc/documentation/security/spyware/Spybot_guide.htm
http://tomcoyote.org/SPYBOT/index1.php
http://tomcoyote.org/SPYBOT/index2.php
What the Heck is Teatimer? I don't use Teatimer myself.
http://www.voiceofthepublic.com/SSD/SI/teatimer.swf.html
Tea Timer info
http://forums.net-integration.net/index.php?showtopic=13433
http://www.wilderssecurity.com/showthread.php?t=32276
http://www.wilderssecurity.com/showthread.php?t=32034

SpywareBlaster
http://www.wilderssecurity.net/spywareblaster.html
SpywareBlaster doesn't scan and clean for spyware - it prevents it from ever being installed.

Ad-Aware
http://www.lavasoft.de/
http://www.lavasoftusa.com/
All software offered on this page is free* to download and use and compatible with Windows 98/ME/NT40, Windows 2000 and Windows XP Home and Professional.
Download sites.
http://download.com.com/3000-2144-10045910.html?part=69274&subj=dlpage&tag=button
http://majorgeeks.com/download.php?det=506
The following explains how to set Ad-aware's settings to perform a "Full Scan."
http://spywarewarrior.com/viewtopic.php?p=3293#3293
http://forums.thatcomputerguy.us/index.php?showtopic=1190

NetDetox
http://www.netdetox.com/
95/98/NT/ME/2000/XP/2003
Never see another ad again Blocks unwanted pop-ups Prevent infection by spyware Surf Faster Fully Compatible with Windows 95 or later Automatic Free Updates. Prevents spyware infection and stops spyware from phoning home Blocks ads and unwanted pop-ups No configuration required - just install and then let it work its magic Automatically downloads updates silently in the background

BlackLight Rootkit Elimination Technology
http://fileforum.betanews.com/detail/FSecure_BlackLight/1110906204/1
http://www.f-secure.com/blacklight/
Note: The F-Secure BlackLight Beta only works on 32-bit Windows 2000, Windows XP and Windows 2003 Server. The current F-Secure BlackLight beta does not work on Windows NT, 95, 98, ME, or 64-bit Windows.
F-Secure BlackLight Rootkit Elimination Technology detects objects that are hidden from users and security tools and offers the user an option to remove them. The main purpose is to fight rootkits and all kinds of malware that use rootkits. The F-Secure BlackLight Rootkit Elimination Technology works by examining the system at a deep level. This enables it to detect objects that are hidden from the user and security software.
F-Secure BlackLight is able to correctly ignore non-malicious objects and alerts only on real rootkits, which makes it useful even for users without technical knowledge. It is also able to deal correctly with files that have been modified during the scanning process. This makes it possible to use it in the background without interrupting normal work.

RegAuditor
http://www.nsauditor.com/freeware/index.html
http://www.sixfiles.com/dbase/fr-network-internet/anti-spam-virus-spy-tools
Registry Auditor gives you a quick look at the Adware, malware and spyware installed on your computer including parasites and trojans. Registry Auditor tells you by colored icons ( green icon - safe, yellow icon - unknown, red icon - harmful ) whether specific Objects are known to be safe or harmful, also the program searches the registry for entries including filenames that aren't present on and allows you to delete unwanted registry entries. The tool is designed with a user-friendly interface and is easy to use. Windows NT/2K/XP/2003

List of fake spyware removers or, Rogue/Suspect Anti-Spyware Products & Web Sites.
http://www.spywarewarrior.com/rogue_anti-spyware.htm
http://www.2-spyware.com/corrupt-anti-spyware
http://netrn.net/spywareblog/archives/2004/05/30/
http://myweb.tiscali.co.uk/lesgrotte/map.htm#scum

Now you are clean, get all the latest Microsoft Service packs & Critical Updates. Update these & above regularly.


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Response Number 7
Name: indy5
Date: January 24, 2006 at 15:37:05 Pacific
Subject: Suspected Virus/Trojan
Reply: (edit)

My log doesn't include absolutly everything because some startup items are disabled through the 'MSCONFIG' window.

I am currently trying to install and update Norton Anti-Virus to the point where it works best. It's my way of ensuring a system is clean because of the ways programs can mess with it. If it runs fine and updates properly, I can give it back to the owner.


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Response Number 8
Name: Johnw
Date: January 24, 2006 at 16:21:07 Pacific
Subject: Suspected Virus/Trojan
Reply: (edit)

OK, once you get everything sorted out, post another log.


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Response Number 9
Name: indy5
Date: January 25, 2006 at 12:01:33 Pacific
Subject: Suspected Virus/Trojan
Reply: (edit)

I will try some of those programs out and let you know.


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