Still fighting with Spybot - please
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Original Message
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Name: Kurt
Date: December 10, 2002 at 17:38:42 Pacific
Subject: Still fighting with Spybot - please
OS: W-2000
CPU/Ram: P-III
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Comment: I am still fighting to get SpyBot to work correctly and I am unable to post my message on their forum even after I log in. When I search for online updates it goes through the progress thing and somewhere in the middle it stops and says: "Error retrieving update info file!" I tried everything I can think of, even uninstalled it, downloaded again and re-installed it. Same thing. Then I set the proxy address and, again, same thing. Could someone please tell me what I am doing wrong? The other problem I still have with it is that I am unable to "Fix Problems". THe message says that "Datei "C:WINDOWS\SYstem32\drivers\hosts" kann nicht erstellen werden. Access is denied" I assume this means it can't find the file "hosts". I posted this message in an earlier post and someone responded that it should not be looking for this file in the directory named. But I have no idea how to corrected. Please help.
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Response Number 1
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Name: Jim Beau
Date: December 10, 2002 at 18:30:14 Pacific
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Reply: (edit)Can you use the e-mail option?It's on the same page as the forum.Info& license>credits will give a link to e-mail the developer.Another option is to go to spywareinfo.com and ask for assistance there.I know that some of the Spybot support team members frequent that forum,as well as a few advanced users of Spybot.I haven't had any of those error messages on my xp home operating system.So I don't know the fix for those problems.Spywareinfo.com has knowledgable people though.The developer is really good too if you can contact him via e-mail.Spywareinfo.com support forum might be quicker.Hope this helps you.JB
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Response Number 2
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Name: wawadave
Date: December 10, 2002 at 19:14:01 Pacific
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Reply: (edit)hello
i had to manualy d/l the updates and install them to there proper folders and than it would work and up date properly.
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Response Number 4
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Name: john
Date: December 11, 2002 at 11:59:19 Pacific
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Reply: (edit)Not positive about the error (not sure what erstellen means) but it looks an access/permissions error attempting to update or overwrite the host file. Are you logged on with local admin rights or looked at the security on the host file?
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Response Number 5
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Name: yuds
Date: December 11, 2002 at 13:12:12 Pacific
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Reply: (edit)this probably won't help much with the main problem, but when i downloaded SpyBot, i had an option of which language to download. if you don't have the english version, it may help to get it instead.
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BY THE WAY... "kann nicht erstellen werden" means "CANNOT BE REPLACED." I assume it is saying that the file cannot be overwritten or something. yuds
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