hi...im using a hp laptop with windows xp...i recently downloaded something from facebook and it was a virus...my anti virus detected the virus and it was a spyware...but i cannot remove it from my computer...i was wondering if i have to fomat my computer?? and if i format it with windows xp what all will i lose from my computer??
If you format the computer you will lose everything. I suggest you boot into safe mode with networking. Download Malwarebytes, rename it to mbam.com, install it and run it....I'd try a few things before you format....thats kinda the last resort.
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