I have pop-ups that keep coming up everytime i start the computer. I have used adaware, spybot, cwshredder, avast antivirus, and trojan remover. The problems keep reappearing everytime I reboot the computer. I'm not sure if I'm doing this right, but heres what it says with hijackthis: Logfile of HijackThis v1.97.7 Scan saved at 1:43:03 PM, on 1/14/2004 Platform: Windows XP (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 (6.00.2600.0000) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\spoolsv.exe C:\WINDOWS\Explorer.exe C:\PROGRA~1\PANICW~1\POP-UP~1\dpps2.exe C:\Program Files\BroadJump\Client Foundation\CFD.exe C:\Program Files\Support.com\bin\tgcmd.exe C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\printray.exe C:\PROGRA~1\LEXMAR~1\ACMonitor_X84-X85.exe C:\PROGRA~1\LEXMAR~1\AcBtnMgr_X84-X85.exe C:\Program Files\Alwil Software\Avast4\ashDisp.exe C:\PROGRA~1\ALWILS~1\Avast4\ashmaisv.exe C:\Program Files\Winamp3\winampa.exe C:\WINDOWS\system32\tbctray.exe C:\Program Files\AIM95\aim.exe C:\WINDOWS\System32\ctfmon.exe C:\Program Files\Internet Explorer\iexplore.exe C:\WINDOWS\System32\PackethSvc.exe C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe C:\Program Files\Alwil Software\Avast4\ashServ.exe C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe C:\WINDOWS\System32\nvsvc32.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\wanmpsvc.exe C:\DOCUME~1\Kristin\LOCALS~1\Temp\HijackThis.exe R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/ N2 - Netscape 6: user_pref("browser.search.defaultengine", "engine://C%3A%5CProgram%20Files%5CNetscape%5CNetscape%206%5Csearchplugins%5CSBWeb_01.src"); (C:\Documents and Settings\Kristin\Application Data\Mozilla\Profiles\default\wg6gayua.slt\prefs.js) O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx O2 - BHO: (no name) - {9C691A33-7DDA-4C2F-BE4C-C176083F35CF} - C:\WINDOWS\Downloaded Program Files\bridge.dll O2 - BHO: (no name) - {FD7B4F71-9E75-C3B3-ADFC-E68D3AC9FAA7} - C:\WINDOWS\system32\adyulujf.dll O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.exe C:\WINDOWS\System32\NvCpl.dll,NvStartup O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe O4 - HKLM\..\Run: [Pop-Up Stopper] "C:\PROGRA~1\PANICW~1\POP-UP~1\dpps2.exe" O4 - HKLM\..\Run: [BJCFD] C:\Program Files\BroadJump\Client Foundation\CFD.exe O4 - HKLM\..\Run: [tgcmd] "C:\Program Files\Support.com\bin\tgcmd.exe" /server /startmonitor /deaf O4 - HKLM\..\Run: [PrinTray] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\printray.exe O4 - HKLM\..\Run: [SSRunScript] "C:\Program Files\Support.com\Charter\bin\SSRunScript.exe" /script "C:\Program Files\Support.com\Charter\vbs\verifyconnection.vbs" /args //b startupdelay O4 - HKLM\..\Run: [Lexmark X84-X85 Button Monitor] C:\PROGRA~1\LEXMAR~1\ACMonitor_X84-X85.exe O4 - HKLM\..\Run: [Lexmark X84-X85 Button Manager] C:\PROGRA~1\LEXMAR~1\AcBtnMgr_X84-X85.exe O4 - HKLM\..\Run: [nwiz] nwiz.exe /install O4 - HKLM\..\Run: [avast!] C:\Program Files\Alwil Software\Avast4\ashDisp.exe O4 - HKLM\..\Run: [ashMaiSv] C:\PROGRA~1\ALWILS~1\Avast4\ashmaisv.exe O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files\Winamp3\winampa.exe" O4 - HKLM\..\Run: [RunDLL] rundll32.exe "C:\WINDOWS\Downloaded Program Files\bridge.dll",Load O4 - HKLM\..\Run: [TrojanScanner] C:\Program Files\Trojan Remover\Trjscan.exe O4 - HKLM\..\Run: [TraySantaCruz] C:\WINDOWS\system32\tbctray.exe O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM95\aim.exe -cnetwait.odl O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe O4 - HKLM\..\RunOnce: [Ad-aware] "C:\Program Files\Lavasoft\Ad-aware 6\Ad-aware.exe" "+b1" O4 - Startup: Download Plus.lnk = C:\Documents and Settings\Kristin\Application Data\DownloadPlus.exe O4 - Global Startup: America Online 8.0 Tray Icon.lnk = C:\Program Files\America Online 8.0\aoltray.exe O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.exe O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office10\EXCEL.EXE/3000 O9 - Extra button: Net2Phone (HKLM) O9 - Extra 'Tools' menuitem: Net2Phone (HKLM) O9 - Extra button: AIM (HKLM) O9 - Extra button: Messenger (HKLM) O9 - Extra 'Tools' menuitem: Messenger (HKLM) O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab O16 - DPF: {31B7EB4E-8B4B-11D1-A789-00A0CC6651A8} (Cult3D ActiveX Player) - http://www.cult3d.com/download/cult.cab O16 - DPF: {6B4788E2-BAE8-11D2-A1B4-00400512739B} (PWMediaSendControl Class) - http://216.249.24.143/code/PWActiveXImgCtl.CAB O16 - DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} (Shutterfly Picture Upload Plugin) - http://web1.shutterfly.com/downloads/Uploader.cab O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?37179.6631018519 O16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} (Symantec RuFSI Registry Information Class) - http://security1.norton.com/us/sa/common/common/bin/cabsa.cab O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab O16 - DPF: {DED22F57-FEE2-11D0-953B-00C04FD9152D} (CarPoint Auto-Pricer Control) - http://carpoint.msn.com/components/ocx/autopricer/autopricer.cab O16 - DPF: {E87A6788-1D0F-4444-8898-1D25829B6755} (MSN Chat Control 4.0) - http://sc.communities.msn.com/controls/chat/msnchat4.cab thank you for your help

Try using system mechanic and remove anything suspicious at startup . I can see from your logfile that c:\program files\panicw \.... is probably the answer to your problem . Remove this process and I think you 'll be ok. Hope I helped

tried system mechanic to remove anything I don't recognize, but the problem is still here after the rebooted. Pop-ups are still there, and there are always new ojects found with adaware. Should I run hijackthis again right after I reboot and not use adaware to remove the files, or would that not make a difference?

By the way, Adaware always finds "commonname" files after I reboot.

The info in this link might help: http://www.doxdesk.com/parasite/CommonName.html There's a description and manual removal instructions. Then get SpywareBlaster - it protects against commonname.

whoshotya, First put HijackThis.exe in it's own folder, it makes backups of the things it removes in case there is a problem. (Not in a Temp folder) Next close all browser windows\windows and have HijackThis fix the following by checking the box beside each and then clicking on Fix. O2 - BHO: (no name) - {9C691A33-7DDA-4C2F-BE4C-C176083F35CF} - C:\WINDOWS\Downloaded Program Files\bridge.dll O2 - BHO: (no name) - {FD7B4F71-9E75-C3B3-ADFC-E68D3AC9FAA7} - C:\WINDOWS\system32\adyulujf.dll O4 - HKLM\..\Run: [RunDLL] rundll32.exe "C:\WINDOWS\Downloaded Program Files\bridge.dll",Load O4 - Startup: Download Plus.lnk = C:\Documents and Settings\Kristin\Application Data\DownloadPlus.exe O9 - Extra button: Net2Phone (HKLM) O9 - Extra 'Tools' menuitem: Net2Phone (HKLM) Now reboot (Not just log off and back on) and delete the following. C:\Documents and Settings\Kristin\Application Data\DownloadPlus.exe <<This file Now rescan with HJT and post a fresh log to make sure nothing was missed. Have a nice day. :) Trpm

thank you. here is my new hijackthis log. Logfile of HijackThis v1.97.7 Scan saved at 2:25:51 PM, on 1/16/2004 Platform: Windows XP (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 (6.00.2600.0000) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\Sygate\SPF\smc.exe C:\WINDOWS\Explorer.exe C:\WINDOWS\system32\spoolsv.exe C:\PROGRA~1\PANICW~1\POP-UP~1\dpps2.exe C:\Program Files\Support.com\bin\tgcmd.exe C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\printray.exe C:\PROGRA~1\LEXMAR~1\ACMonitor_X84-X85.exe C:\PROGRA~1\LEXMAR~1\AcBtnMgr_X84-X85.exe C:\Program Files\Alwil Software\Avast4\ashDisp.exe C:\PROGRA~1\ALWILS~1\Avast4\ashmaisv.exe C:\Program Files\Winamp3\winampa.exe C:\WINDOWS\system32\tbctray.exe C:\Program Files\AIM95\aim.exe C:\WINDOWS\System32\ctfmon.exe C:\WINDOWS\System32\PackethSvc.exe C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe C:\Program Files\Alwil Software\Avast4\ashServ.exe C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe C:\WINDOWS\System32\nvsvc32.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\wanmpsvc.exe C:\Documents and Settings\Kristin\My Documents\download\hijackthis\HijackThis.exe R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/ N2 - Netscape 6: user_pref("browser.search.defaultengine", "engine://C%3A%5CProgram%20Files%5CNetscape%5CNetscape%206%5Csearchplugins%5CSBWeb_01.src"); (C:\Documents and Settings\Kristin\Application Data\Mozilla\Profiles\default\wg6gayua.slt\prefs.js) O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.exe C:\WINDOWS\System32\NvCpl.dll,NvStartup O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe O4 - HKLM\..\Run: [Pop-Up Stopper] "C:\PROGRA~1\PANICW~1\POP-UP~1\dpps2.exe" O4 - HKLM\..\Run: [tgcmd] "C:\Program Files\Support.com\bin\tgcmd.exe" /server /startmonitor /deaf O4 - HKLM\..\Run: [PrinTray] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\printray.exe O4 - HKLM\..\Run: [SSRunScript] "C:\Program Files\Support.com\Charter\bin\SSRunScript.exe" /script "C:\Program Files\Support.com\Charter\vbs\verifyconnection.vbs" /args //b startupdelay O4 - HKLM\..\Run: [Lexmark X84-X85 Button Monitor] C:\PROGRA~1\LEXMAR~1\ACMonitor_X84-X85.exe O4 - HKLM\..\Run: [Lexmark X84-X85 Button Manager] C:\PROGRA~1\LEXMAR~1\AcBtnMgr_X84-X85.exe O4 - HKLM\..\Run: [avast!] C:\Program Files\Alwil Software\Avast4\ashDisp.exe O4 - HKLM\..\Run: [ashMaiSv] C:\PROGRA~1\ALWILS~1\Avast4\ashmaisv.exe O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files\Winamp3\winampa.exe" O4 - HKLM\..\Run: [TrojanScanner] C:\Program Files\Trojan Remover\Trjscan.exe O4 - HKLM\..\Run: [SmcService] C:\PROGRA~1\Sygate\SPF\smc.exe -startgui O4 - HKLM\..\Run: [TraySantaCruz] C:\WINDOWS\system32\tbctray.exe O4 - HKCU\..\Run: [AIM] C:\Program Files\AIM95\aim.exe -cnetwait.odl O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.exe O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office10\EXCEL.EXE/3000 O9 - Extra button: AIM (HKLM) O9 - Extra button: Messenger (HKLM) O9 - Extra 'Tools' menuitem: Messenger (HKLM) O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) - http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab O16 - DPF: {31B7EB4E-8B4B-11D1-A789-00A0CC6651A8} (Cult3D ActiveX Player) - http://www.cult3d.com/download/cult.cab O16 - DPF: {6B4788E2-BAE8-11D2-A1B4-00400512739B} (PWMediaSendControl Class) - http://216.249.24.143/code/PWActiveXImgCtl.CAB O16 - DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} (Shutterfly Picture Upload Plugin) - http://web1.shutterfly.com/downloads/Uploader.cab O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?37179.6631018519 O16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} (Symantec RuFSI Registry Information Class) - http://security1.norton.com/us/sa/common/common/bin/cabsa.cab O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab O16 - DPF: {E87A6788-1D0F-4444-8898-1D25829B6755} (MSN Chat Control 4.0) - http://sc.communities.msn.com/controls/chat/msnchat4.cab