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spyware/ hijack

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Name: JKelm
Date: December 22, 2004 at 00:30:56 Pacific
OS: winXP at the moment
CPU/Ram: P4
Comment:

I am currently running Windows XP with SP1. Recently my internet explorer has been giving me problems. When I open IE instead of my homepage, it takes me to some search engine for spyware. In the address box it says
"res://C:\WINDOWS\System32/shdoclc.dll/navcancl.htm"
If I go to the control panel and reset my homepage to something else, the correct homepage will come up the first time, but if I open IE again, the search page comes up again.

If this isn't bad enough, half the time I cannot go to any websites because when I try, a page that comes up that says "Acces Denied: Virus Detected" then it has a little paragraph about spyware/adware removal.

Here's what I have tried so far:
1. When this was happening I was already running AVG virus scan, Ad-aware, and spywareblaster.
2. I downloaded spybot and tried running it.

I finally found some spyware using spybot, and when I tried using the fix command, the objects would still be there on the next scan. I went through the registry and personally deleted those enteries, but the problem did not go away.

-note: even when I set spybot to not allow the current user to change the homepage, the homepage would still change.

If someone could figure this one out I would appreciate it!




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Response Number 1
Name: najitech
Date: December 22, 2004 at 04:39:28 Pacific
Reply:

Download and run Hijack This, another free program that is useful in situations like yours. You can get it at www.merijn.org (or look for it through a Gogle search). After running Hijack This you will have a full log of all processes running on your PC (good and bad). From there, you will want to pinpoint the bad stuff, put a checkmark next to those items, and delete them. You can also copy your log as a text file, take it to the following web page, and copy it into the empty window - they will analyze your log for you ...

http://www.hijackthis.de/index.php?langselect=english


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Response Number 2
Name: Rick McNabb
Date: December 25, 2004 at 03:50:06 Pacific
Reply:

Also - disconnect your computer from the network and boot in Safe Mode (hit F8 when booting). Then run ad-aware, spybot, etc. See if that fixes it.


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