|Have you contacted their support yet? They should have your order number and should be able to help you.|
Have you tried uninstalling it yet? If not, try it and see if it uninstalls. If it doesn't, you can use revo uninstaller to forcefully uninstall it and remove all registry entries. Then you can always re-install it after that.
I myself stay away from paid anti-spy progs. The ones free for home use are much better and less hassle in my opinion.
Some HELP in posting on Computing.net plus free progs and instructions Cheers