Dear Gurus, Yesterday i got this problem when i try to shutdown my notebook, it says "SMSS.exe has encountered a problem and needs to close". Therefore i've to press twice of the shutdown button everytime when i want to off the pc. Here's my hijackthis log...hope you can help..thanks Logfile of HijackThis v1.97.7 Scan saved at 6:14:39 PM, on 3/31/2004 Platform: Windows XP SP1 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe C:\WINDOWS\system32\spoolsv.exe C:\Program Files\Norton AntiVirus\navapsvc.exe C:\Program Files\Norton AntiVirus\AdvTools\NPROTECT.exe C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe C:\Program Files\Norton AntiVirus\SAVScan.exe C:\WINDOWS\Explorer.exe C:\WINDOWS\System32\hkcmd.exe C:\WINDOWS\AGRSMMSG.exe C:\Program Files\ltmoh\Ltmoh.exe C:\Program Files\Synaptics\SynTP\SynTPLpr.exe C:\Program Files\Synaptics\SynTP\SynTPEnh.exe C:\Program Files\Acer\Notebook Manager\almxptray.exe C:\Program Files\Launch Manager\LaunchAp.exe C:\Program Files\Launch Manager\PowerKey.exe C:\Program Files\Launch Manager\HotkeyApp.exe C:\Program Files\Launch Manager\OSD.exe C:\Program Files\Launch Manager\CtrlVol.exe C:\Program Files\Launch Manager\Wbutton.exe C:\Program Files\Java\j2re1.4.2_01\bin\jusched.exe C:\Program Files\Common Files\Symantec Shared\ccApp.exe C:\Program Files\DU Meter\DUMeter.exe C:\Program Files\QuickTime6\qttask.exe C:\WINDOWS\SMSS.exe C:\Program Files\Messenger\msmsgs.exe C:\Program Files\Microsoft ActiveSync\WCESCOMM.exe C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe C:\Program Files\Palm\HOTSYNC.exe C:\PROGRA~1\WINZIP\winzip32.exe C:\Documents and Settings\user\Desktop\Merijn.org\HijackThis.exe R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://global.acer.com/ O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\ActiveX\AcroIEHelper.dll O2 - BHO: (no name) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll O2 - BHO: (no name) - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Program Files\Adobe\Acrobat 6.0\Acrobat\AcroIEFavClient.dll O3 - Toolbar: PopUpCop - {DB43E4E6-FF8A-4018-8C8E-F68587A44A73} - C:\PROGRA~1\PopUpCop\PopUpCop.dll O4 - HKLM\..\Run: [LaunchApp] LaunApp O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe O4 - HKLM\..\Run: [LtMoh] C:\Program Files\ltmoh\Ltmoh.exe O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe O4 - HKLM\..\Run: [AcerNotebookManager] C:\Program Files\Acer\Notebook Manager\almxptray.exe O4 - HKLM\..\Run: [LaunchAp] C:\Program Files\Launch Manager\LaunchAp.exe O4 - HKLM\..\Run: [PowerKey] "C:\Program Files\Launch Manager\PowerKey.exe" O4 - HKLM\..\Run: [LManager] C:\Program Files\Launch Manager\HotkeyApp.exe O4 - HKLM\..\Run: [LMgrOSD] C:\Program Files\Launch Manager\OSD.exe O4 - HKLM\..\Run: [CtrlVol] C:\Program Files\Launch Manager\CtrlVol.exe O4 - HKLM\..\Run: [Wbutton] "C:\Program Files\Launch Manager\Wbutton.exe" O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_01\bin\jusched.exe O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe" O4 - HKLM\..\Run: [NAV CfgWiz] C:\Program Files\Common Files\Symantec Shared\CfgWiz.exe /GUID NAV /CMDLINE "REBOOT" O4 - HKLM\..\Run: [Advanced Tools Check] C:\PROGRA~1\NORTON~1\AdvTools\ADVCHK.exe O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe O4 - HKLM\..\Run: [DU Meter] C:\Program Files\DU Meter\DUMeter.exe O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime6\qttask.exe" -atboottime O4 - HKLM\..\Run: [Debug ] C:\WINDOWS\SMSS.exe O4 - HKLM\..\Run: [PinnacleDriverCheck] C:\WINDOWS\System32\PSDrvCheck.exe -CheckReg O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\WCESCOMM.exe" O4 - Startup: HotSync Manager.lnk = C:\Program Files\Palm\HOTSYNC.exe O4 - User Startup: HotSync Manager.lnk = C:\Program Files\Palm\HOTSYNC.exe O4 - Global Startup: Acrobat Assistant.lnk = C:\Program Files\Adobe\Acrobat 6.0\Distillr\acrotray.exe O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe O4 - Global Startup: Lotus QuickStart.lnk = ? O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html O8 - Extra context menu item: Backward &Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html O8 - Extra context menu item: Cac&hed Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000 O8 - Extra context menu item: Si&milar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html O8 - Extra context menu item: Translate into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html O9 - Extra button: Create Mobile Favorite (HKLM) O9 - Extra 'Tools' menuitem: Create Mobile Favorite... (HKLM) O9 - Extra button: Research (HKLM) O9 - Extra button: Related (HKLM) O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM) O16 - DPF: {3E68E405-C6DE-49FF-83AE-41EE9F4C36CE} (Office Update Installation Engine) - http://office.microsoft.com/officeupdate/content/opuc.cab

chun, First, I'll remind you of THIS Second, have you run ANY spyware, adware cleaners? Also done a virus scan, other than, what's installed on the computer. This, is why I ask. "O4 - HKLM\..\Run: [Debug ] C:\WINDOWS\SMSS.exe" "C:\WINDOWS\SMSS.exe" Sorry JW & Kevin

dear guru, sorry for the earlier post. anyway i've ran adware and spybot and they cleaned few files. then i scanned using norton AV with safe mode and system restore off - no virus found. but still the same SMSS.exe problem and 2X shutdown happened. pls help me...