Next, please reboot your computer in Safe Mode by doing the following : Restart your computer
After hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually;
Instead of Windows loading as normal, a menu with options should appear;
Select the first option, to run Windows in Safe Mode, then press "Enter".
Choose your usual account.
Once in Safe Mode, open the "SmitfraudFix" folder again and double-click "smitfraudfix.cmd"
Select option #2 - Clean by typing 2 and press "Enter" to delete infected files.
You will be prompted : "Registry cleaning - Do you want to clean the registry ?"; answer "Yes" by typing " Y " and press "Enter" in order to remove the Desktop background and clean registry keys associated with the infection.
The tool will now check if "wininet.dll " is infected. You may be prompted to replace the infected file (if found); answer "Yes" by typing "Y" and press "Enter".
The tool may need to restart your computer to finish the cleaning process; if it doesn't, please restart it into Normal Windows.
A text file will appear onscreen, with results from the cleaning process; please copy/paste the content of that report into your next reply.
The report can also be found at the root of the system drive, usually at C:\rapport.txt
Go to start> control panel> add/remove programs and unistall these programs:
RelevantKnowledge
MyWebsearch
Please download ATF-Cleaner to your desktop from this link
http://www.atribune.org/content/view/19/2/ We will need it later in safe mode
Download and install AVG Anti-Spyware We will need this later in safe mode
Be sure to update AVG Anti- Spyware
Download Killbox to your desktop from this link Killbox by Option^Explicit. If you already have "Killbox" update to this newer version. We will need it later in safe mode
Set up the computer to view hidden files by going to start>control panel>folder options>view tab>tick the circle beside "show hidden files and folders" and untick the box beside "hide extensions of known file types" and "hide protected system operating files">apply>ok.
Empty the restore folder. Go to start>control panel>system>system restore tab>check the box beside "turn off system restore>apply (takes a minute)>ok. Go back and uncheck the box to turn system restore back on>apply>ok.
Next, please reboot your computer in Safe Mode by doing the following :
Restart your computer
After hearing your computer beep once during startup, but before the Windows icon appears, tap the F8 key continually;
Instead of Windows loading as normal, a menu with options should appear;
Select the first option, to run Windows in Safe Mode, then press "Enter".
Choose your usual account.
Run Hijack This from safe mode, close all windows except Hijack This, place a check to the left of the following items and press "fix checked":
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
O2 - BHO: TVEngine Helper /fleok=1D8A83A5C2E6107C91A475760EA83FA5EF80752B94E2DD795C7E402C3DC4 - {4B18DD50-C996-44fc-AC52-0FECFF82ED58} - c:\program files\hbtools\hbtv\hbtvhelper.dll (file missing)
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [RelevantKnowledge] c:\windows\system32\rlvknlg.exe -boot
O8 - Extra context menu item: &Search - http://edits.mywebsearch.com/toolba...
O20 - Winlogon Notify: RelevantKnowledge - C:\WINDOWS\system32\rlls.dll (file missing)
Exit Hijack This but remain insafe mode.
Run Killbox from safe mode. Please double-click Killbox.exe to run it.
Select:
Delete on Reboot
then Click on the All Files button.
Please copy the file paths below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy):
c:\program files\hbtools\hbtv\hbtvhelper.dll
c:\windows\system32\rlvknlg.exe
C:\WINDOWS\system32\rlls.dll
Return to Killbox, go to the File menu, and choose Paste from Clipboard.
Click the red-and-white Delete File button. Click Yes at the Delete on Reboot prompt. Click OK at any PendingFileRenameOperations prompt (and please let us know if you receive this message!).
If your computer does not restart automatically, please restart it manually.
If you receive a message such as: "Component 'MsComCtl.ocx' or one of its dependencies not correctly registered: a file is missing or invalid." when trying to run Killbox, click Here to download and run missingfilesetup.exe. Then try Killbox again.
Next, navigate to and delete this folder if found:
c:\program files\hbtools
Run ATF-Cleaner from safe mode.Double-click ATF-Cleaner.exe to run the program.
Under Main choose: Select All
Click the Empty Selected button.
In Safe Mode, run AVG Anti-spyware and click on the Scanner tab at the top. Click the "Settings" tab and then change the recommended action to Quarantine and click Automatically generate report after every scan. Click back to the "Scan" tab and then click on Complete System Scan. This scan can take quite a while to run, so be prepared.
AVG Anti-Spyware will list any infections found on the left hand side. When the scan has finished, it will automatically set the recommended action. Click the Apply all actions button. AVG Anti-Spyware will display "All actions have been applied" on the right hand side.
Click on "Save Report", then "Save Report As". This will create a text file. Make sure you know where to find this file again (like on the Desktop).
Post the AVG AntiSpyware report.
Please download ComboFix to the desktop from this link:
http://download.bleepingcomputer.com/sUBs/ComboFix.exe
Double-click combofix.exe
Follow the prompts.
(Don't click on the window while the program is running, it may cause your system to hang.)
Please post the log it produces.
