services.exe boggs down computer

May 18, 2012 at 08:23:48
Specs: Windows XP
I found a fix to this problem but they locked the thread because it is old. The link is

When he said he used Security Task Manager, I found the program. Windows just charges $29 for it. He then says he cleared the keys. How do you "clear keys"? I may know more that the average computer user, but don't have a degree in IT. Can someone break it down Barney style for me and anyone else that may be having this problem?


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May 18, 2012 at 10:25:50
Can you tell me the location of service.exe? The file should be located in the folder C:\Windows\System32
Also please download, update and run Malwarebytes from this link:
Do a quick scan and if it finds anything wrong, include the log file in your next reply.

Please reply and let us know if our help worked.

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May 18, 2012 at 12:12:27
It's taking a long time to do anything and I can't get that finished right away. My main problem though is not the file itself, but how to "Clear keys". How is that done?

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May 19, 2012 at 04:51:14
The keys are ones in the registry, which is accessed using regedit, but if you're not sure what you are doing it is best not to mess around deleting keys, you could end up screwing the whole system.

If you are happy to take the risk then click 'run' and type in 'regedit', you just navigate to the key(s) in the same way as any other Windows file. You then right-click the relevant key, choose 'export' first, just so you have a backup in case things do go wrong, then choose 'delete' - simple as that. Don't go mad deleting keys and always err on the side of safety - if you're not certain then leave a key alone.

"I've always been mad, I know I've been mad, like the most of us..." Pink Floyd

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May 19, 2012 at 06:39:50
"It's taking a long time to do anything and I can't get that finished right away. "
this doesn't sound like a problem with a legit file, it sound like an infection of some type. try booting into safe mode and follow the advice in post #1.


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May 20, 2012 at 13:40:56
"Windows just charges $29 for it"

No they don't. Security Task Manager is a commercial program, not a Microsoft program.

Always pop back and let us know the outcome - thanks

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