service.exe errors on windows startup and virus scans

December 25, 2013 at 15:02:00
Specs: Windows 8
I have ben getting errors on windows startup and Norton Scans about Service.exe about being missing and incompatible, since thoes started i have been getting a slow respond compter and a few pop-ups. I am wondering if the file is dangerous or not since some antivirus databases says yes an other no. Any way to be sure?

File Details:
(Name):Windows Security Protocol - (File): C:/Users/RaDazZ/AppData/Roaming/(20-C9-D0-5A-3F-C4)/crsscmgr/crssc.exe - (Type): Program - (Tittle,Description): C:/Users/RaDazZ/AppData/Roaming/(20-C9-D0-5A-3F-C4)/crsscmgr/service.exe - (Company:Product): Microsoft : crss.exe

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December 25, 2013 at 16:02:04
Could be a combination of many things, lets have a look.

Download OTL from any of the following links and save to your Desktop.
Double click the OTL icon to start the tool. (Note: If you are running on Vista or Windows 7 accept UAC alert)
When the window appears, underneath Output at the top, make sure Standard output is selected.
Select Scan all users
Change Drivers to All
Under the Extra Registry section, check Use SafeList
In the lower right corner, checkmark "LOP Check" and checkmark "Purity Check".
Click Run Scan and let the program run uninterrupted.
When the scan is complete, two text files will be created on your Desktop. Copy & Paste the contents of both logs in your next post please.
OTL.Txt <- this one will be opened
Extras.txt <- this one will be minimized
Upload the logs using this. I upload to for images & for files ( neither need an account ) Give us the link please.
Image Uploader
How to use for files.

message edited by Johnw

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January 14, 2014 at 08:35:19
After Johnws requests please do the following.

Please run RougeKiller
User guide
Official tutorial
If RougeKiller won't run, open IE & turn off SmartScreen Filter.
Download & SAVE to your Desktop.
Quit all programs that you may have started.
Shutdown your antivirus to avoid any conflicts.
Please disconnect any USB or external drives from the computer before you run this scan!
For Vista or Windows 7/8, right-click and select "Run as Administrator to start"
For Windows XP, double-click to start.
Wait until Prescan has finished ...
Then Click on "Scan" button
Wait until the Status box shows "Scan Finished"
click on "delete"
Wait until the Status box shows "Deleting Finished"
Click on "Report" and Copy & Paste the content of the Notepad into your next reply.
The log should be found in RKreport[1].txt on your Desktop
Exit/Close RogueKiller.
When completed make sure to re-enable your antivirus.

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January 20, 2014 at 21:16:17
I just fixed a Dell laptop with the same problem. Run these 3 free progs and DO NOT reboot untill the last one is done
2- tdss killer
3- Malwarebytes

Her AVG kept popping up with the problem and would not fix it....the above worked like a charm.

HELP in posting on plus free progs and instructions

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Related Solutions

January 21, 2014 at 05:56:46
service.exe should be located in C:\Windows\System32, if not, it could probably be used by viruses like a Trojan to hide in the system. Then you should immediately remove it as well as other suspicious files. You can make a system restore to save the computer to a safe and previous point.

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