service function ntalpconnectport hook- 0xFFFFFFFF876F9CA0

October 14, 2013 at 08:10:29
Specs: Windows Vista
My avg found this and can't remove it.
service function ntalpconnectport hook- 0xFFFFFFFF876F9CA0
How can I resolve the issue?

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October 14, 2013 at 10:01:12
Your computer now has viruses that can hide themselves from the system. Your only sane recourse is to wipe your system, and restore from a known good state. I know you won't do this because you've never bothered to back up.

Your next best bet would be to take it to a local computer repair shop, and make sure they perform an off-line scan. Impress upon them that you have a root kit, and the results of an on line scan would be highly suspect.

How To Ask Questions The Smart Way

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October 14, 2013 at 16:58:15
1: Download & run Unhide
To run Unhide, simply download it to your desktop and then double-click on the Unhide icon. The program will open a black box and start making the files on your fixed disks visible again. Please note, that this program will not unhide removable drives like flash cards and usb drives as the FakeHDD rogues do not target these types of drives. Once it has finished, the program will display a Windows alert stating that your files have been restored. You should then reboot your computer for all of the settings to go into effect.
Copy & Paste the contents of the log. Let me know if it doesn't produce a log please.

2: Reboot

3: Download Security Check by screen317 from one of the following links and save it to your desktop.
Please restart the computer before running this security check..
* Double click SecurityCheck.exe. If you run Windows Vista or 7/8, right click and choose 'Run as Administrator'.
o If you are asked by Windows to run this program or not, please click 'Yes' or 'Run'.
o When you see a console window, press any key to continue scanning.
o Wait while it scans.
o If your firewall alerts you of Security Check, please press 'Allow' or similar.
* A Notepad document should open automatically after scan is completed. It will be called checkup.txt; Please Copy and Paste the contents into your reply.
Note: If a security program requests permission from dig.exe to access the Internet, allow it to do so.

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