Hi, I have the virus that redirects me to other sites when using search engines. Per the following issue I found on here: http://www.computing.net/answers/se... I tried running Malwarebytes' Anti-Malware, but also got the "Internet Explorer cannot display the webpage" error. I therefore followed the next instruction of running 'devmgmt.msc', but don't have a driver called anything like TDSSserv.sys. Can you please help me to run the Anti-Malware program, plus anything further I need to do to completely remove the threat? Many thanks in advance.

Follow these steps in order numbered: 1) Download GMER: http://gmer.net/download.php [This version will download a randomly named file (Recommended).] 2) Disconnect from the Internet and close all running programs. 3) Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver. 4) Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked. 5) GMER will open to the Rootkit/Malware tab and perform an automatic quick scan when first run. (do not use the computer while the scan is in progress) 6) If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO. 7) Now click the Scan button. If you see a rootkit warning window, click OK. 8) When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log and upload it rapidshare.com. Post the download link to the uploaded file in your post. 9) Exit GMER and re-enable all active protection when done. Note: Please give me the exact name of the file you downloaded in step 1 + post your log from step 8 in your next post. If I'm helping you and I don't reply within 24 hours send me a PM.

Thanks for the quick response. Unfortunatley the scan is not completing successfully. I've tried it twice and each time I got an "...has encountered a problem and needs to close" error box. I checked the error report each time and there was a different file included in the report: 1st time: C:\DOCUME~1\Rob\LOCALS~1\Temp\140_appcompat.txt 2nd time: C:\DOCUME~1\Rob\LOCALS~1\Temp\a6c7_appcompat.txt

Note: I can help you remove malware manually. Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible. First Track this topic. Then follow: 1) Can you please post your AVZ log: Note: Run AVZ in windows normal mode. If avz.exe doesn't start, then try to rename the file avz.exe to something else and try to run it again. Make sure you have your web browser open in background before following the steps below. i) To create the log file, download AVZ by clicking HERE. Please save this file to your desktop or "My Documents" folder. ii) Next, unpack the file to a new folder using the Compressed (zipped) folders wizard built into Windows XP/Vista, or a zip utility of your choice. iii) Once you have unpacked the contents of the zip archive, please launch the file AVZ.exe by double clicking on it or right clicking and selecting Open. Note: If you are running Windows vista launch AVZ.exe by right clicking and selecting Run as Administrator. You should now see the main window of the AVZ utility. Please navigate to File->Custom Scripts. Copy the script below by using the keyboard shortcut CTRL+C or the corresponding option via right click. begin ExecuteAVUpdateEx( 'http://avz.virusinfo.info/avz_up/', 1, '','',''); ExecuteStdScr(3); RebootWindows(true); end. Paste the script into the execution window by using CTRL+V keyboard shortcut, or the "paste" option via the right click menu. Click on Run to run the script, the PC will reboot. After the reboot the LOG subfolder is created in the folder with AVZ, with a file called virusinfo_syscure.zip inside. Upload that file to rapidshare.com and paste the link here. Image Tutorial 2) Download and Run DDS which will create a Pseudo HJT Report as part of its log: DDS Tool Download Link. When done, DDS will open two (2) logs 1. DDS.txt 2. Attach.txt Upload the logs to rapidshare.com and paste download link in your next reply. Note: Disable any script-blocking programs and then double-click on the DDS.scr icon to start the program. If you did not disable a script-blocker that may be part of your antimalware program, you may receive a warning from your antimalware product asking if you would like DDS.scr to run. Please allow it to do so. If I'm helping you and I don't reply within 24 hours send me a PM.

I also can't download AVZ from the link given. I get the "Internet Explorer cannot display the webpage" error as I did when trying to download the Anti-Malware programme.

If you can download it on another computer and try to transfer it over via usb. If I'm helping you and I don't reply within 24 hours send me a PM.

Hi, Here are the 3 links as requested: http://rapidshare.com/files/2535278... http://rapidshare.com/files/2535308... http://rapidshare.com/files/2535310...