scan won't start

Symantec / Norton av
June 7, 2010 at 16:08:16
Specs: Windows XP
I have an old but reliable laptop, running WinXP SP2. I have a corporate edition of Norton AV that has lifetime updates. It has always worked fine, until the last two days. When attempting to run a scan, it immediately stops with the notation "scan stopped by user."

Just prior to this problem, a few things occured almost simultaneously. I upgraded to IE 8, and had to update Skype to be compatible with it. When I rebooted, I received a notification that my virus protection was 30 days old and needed to be updated, so I did that and walked away from my computer. When I returned, there was an error message telling me the program had to quit and I had to reboot, then I got the blue screen with 0x0000008E.

I did a cold reboot. Re-did the LiveUpdate on Norton to completion, then tried to run a scan, but no-go! Everything looks normal, but the scans won't start.

What can I do?

See More: scan wont start

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June 7, 2010 at 18:45:00
Maybe the update to IE 8, and or the install/update of Skype caused the blue screen?.. It could be incompatible with it or something. (That happened to me once before with Kaspersky and Zone Alarm Force Field). It could be that it's corrupted as well. Are you set on using Norton, or would you be up to trying Avast!, or something else?..

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June 8, 2010 at 12:05:31
you can uninstall norton using their uninstaller from the website:
Then if you want you can re-install the beast again.

Norton is really lacking anymore, but it's up to you. I've removed so many Nortons during repairs and just loaded up avast free....much better real-time protection and no scheduled scans.

Some HELP in posting on plus free progs and instructions Cheers

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June 14, 2010 at 23:46:57
Try to test the power cord of the scanner (cable from scanner to outlet) using multitester if there is an electricity or if you have extra power cord test it. Maybe that's the defect. If that's not the problem it is now the scanner itself, have it for the repair man or technician.

Kristain Hayes

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Related Solutions

June 15, 2010 at 05:09:08
Kristain Hayes,
Did you even read the problem in the post? It has NOTHING to do with a physical scanner.

Some HELP in posting on plus free progs and instructions Cheers

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June 15, 2010 at 20:19:02
Thanks for the suggestions. Don't be so hard on Kristain. I may not have been totally clear to say virus scan.

Some added information in the BSOD read, STOP: 0x0000008E (0xC0000005, 0x8054B5B9, 0xF1E87730, 0x00000000)
Do any of these notations mean anything to anyone?

I have another laptop at my house, and it turns out that this computer which has the same virus protection also missed its recent scheduled scans due to premature stop. So, it appears that the problem is not related to installing IE8 or Skype. Was there a timebomb similar to Conficker that I didn't hear about? Or, is this just a cruel coincidence?

Norton has been good for me for years, and I've always felt confident with it. I could switch AV but I'd like to be sure that there isn't something else going on.

Help, I'm drowning in confusion!

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