Rootkit infection???

August 9, 2009 at 10:28:49
Specs: Windows XP, Q6600/4GB
The other night while browsing the internet, a new Firefox window popped up, when I tried closing it the window it wouldn't let me. I had to open the task manager and terminated the Firefox process. When I restarted Firefox, most webpages wouldn't work and I noticed the system was using a lot of resources. I rebooted the machine and discovered that I couldn't load up IE at all and my system would all but hang if I used Firefox.

I attempted to run MLB, Spybot, and SpywareBlaster, but none of them would run. For some of them I could see a process running in task manager, but they weren't doing anything. I followed a few threads on here using various tools, but I can't get anywhere on this.

Please guys help me out... I'd rather not have to format my setup and start over from scratch. It would take a me a week or two solid to get everything setup and installed again.

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August 9, 2009 at 12:45:56
Download and run Kaspersky AVP tool in safe mode:
Once you download and start the tool in safe mode:
# Check below options:

    * Select all the objects/places to be scanned. 
    * Settings > Customize > Heuristic analyzer > Enable deep rootkit search

# Click Scan
# Fix what it detects
# Zip/Rar Scan log/Summary and upload it to Post download link in your next message.

Illustrated tutorial:

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August 9, 2009 at 15:06:43
I was able to download it and run it, but within about 10 seconds after clicking on "scan", the program is terminated.

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August 9, 2009 at 20:18:29
1) Install, update database and run full scan with Malwarebytes' Anti-Malware. Attach malwarebyte full scan log, fix anything detected.

2) Run full Scan with SuperAntispyware : . Fix what it detects and post summary scan log.

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Related Solutions

August 9, 2009 at 20:46:06
I was able to go in and delete some of the files which started with "SKY" and "UAC" by using a Hiren's boot disk and going into a WinXP PE environment.

I can't run Malware Bytes at all, as soon as it starts to do a scan, the program is closed.

Same thing with SuperAntiSpyware. I've also tried GMER, it crashes when I scan for services.

Any other suggestions?

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August 9, 2009 at 23:26:18
Little update.

Downloaded RootRepeal, blue screens in Safe mode when I run and in the Mini-XP CD from the Hiren's CD.

Can't run the following: Rooter, ComboFix, MBAM, AutoRuns, FSBL, RootKitRevealer, SuperAntiSpyware and SpywareBlaster. They either don't run from the get go or will close out on their own, presumably when they scan the files that are infected.

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August 10, 2009 at 06:40:13
Note: I can help you remove malware manually. Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible. First Track this topic. Then follow:

1) Can you please post your AVZ log:
Note: Run AVZ in windows normal mode and make sure you are connected to internet. If avz.exe doesn't start, then try to rename the file avz.exe to game.pif and try to run it again. Pause/Stop your antivirus, firewall software (if any), close games, text editors and all other programs; leave Internet Explorer/Firefox running, before following the steps below.

i) To create the log file, download AVZ by clicking HERE. Please save this file to your desktop or "My Documents" folder.

ii) Next, unpack the file to a new folder using the Compressed (zipped) folders wizard built into Windows XP/Vista, or a zip utility of your choice.

iii) Once you have unpacked the contents of the zip archive, please launch the file AVZ.exe by double clicking on it or right clicking and selecting Open.
Note: If you are running Windows vista launch AVZ.exe by right clicking and selecting Run as Administrator.

You should now see the main window of the AVZ utility.

--> Please navigate to "File" => "Custom Scripts". Copy the script below by using the keyboard shortcut CTRL+C or the corresponding option via right click.


Paste the script into the execution window by using CTRL+V keyboard shortcut, or the "paste" option via the right click menu. Click on Run to run the script.

--> Choose from the menu "File" => "Standard scripts" and mark the "Healing/Quarantine and Advanced System Analysis" check box. Click on the "Execute selected scripts" button.
Automatic scanning, healing and system check will be executed. A logfile (avz_sysinfo.htm) will be created and saved in the LOG folder in the AVZ directory as Upload to and paste the link here.
* It is necessary now to reboot your machine, because AVZ might disturb some program operations (like antiviruses and firewall) during the system scan. All applications will work properly after the system restart.

Image Tutorial

2) Download and Run DDS which will create a Pseudo HJT Report as part of its log: DDS Tool Download Link. When done, DDS will open two (2) logs

   1. DDS.txt
   2. Attach.txt

Upload the logs to and paste download link in your next reply.
Note: Disable any script-blocking programs and then double-click on the DDS.scr icon to start the program. If you did not disable a script-blocker that may be part of your antimalware program, you may receive a warning from your antimalware product asking if you would like DDS.scr to run. Please allow it to do so.

In your next reply, please include download links to the following:
[*] DDS Logs

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August 10, 2009 at 20:16:17
I can start AVZ and I was able to run the update script, but when I did the scan portion as noted above, the program was closed out automatically within seconds of starting the scan. I have a log that was created this morning while doing a different scan with AVZ that I have uploaded to

Ran DDS, but the dos window just sat there for atleast 30 mins, I finally closed the process and there were no logs saved.

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August 10, 2009 at 20:29:39
Follow the directions posted above and remake a new log.

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August 10, 2009 at 21:20:29
I can't make a log on it right now, anytime I follow those directions, AVZ closes as soon as the scan starts.

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August 10, 2009 at 21:44:00
Get Antivirus boot disc (Dr. Web) and scan you PC from there.

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August 11, 2009 at 13:38:46
Downloaded and created a Dr. Web AV boot CD, machine will boot partially to it, but it doesn't get to the GUI at all.

I got so frustrated with this whole thing that I did a inplace repair of WinXP. After doing that it, I am now able to run programs like AVZ, SuperAntiSpyware and MBAM. MBAN picked up "Rootkit.Bagle", while others found other small items. I've removed those and so far things are working. I have found that a few of the AV and Anti-spyware programs have had their permissions changed to deny access, but I was able to add those back easily.

Ran the Kaspersky scan, found a few items, but mostly those were Hex Editors and Packet capturing software that I installed myself. Ran MBAM and it came up clean. Ran the SuperAntiSpyware and it came up clear as well.

Any other items I should run to check if this baby is totally clean or not?

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August 11, 2009 at 14:07:45
You should be good.

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August 12, 2009 at 05:40:13
You may use GMER (free rootkit remover) from

If gmer.exe won't open then rename to test.exe and run again.

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