I was contacted by a neighbour this morning as they were having problems with their printer, so I went round to investigate.
It appears they have got a rootkit infection according to TDSSKiller, which won't cure the problem, by the name of Rootkit.Win32.zaccess.e (Service seems to be related to an AVG file located in C:/windows/system32/drivers).
I tried running Malwarebytes Anti-malware but it won't run.
Furthermore, I tried restarting in Safe Mode, but I am presented with a blue screen, so that won't work either.
The CD drive isn't detected (neither is the printer, hence the printer problem they were having), so creating a CD on another computer and running it on the infected computer is out of the question.
The internet on the infected computer had google redirecting problems, but now the internet will not work at all (therefore I cannot download programs to create logs etc.).
I found an article about deleting items of the registry, but those files are not present, so that's not possible either.
System restore won't work either.
A 'privacy protection' virus was also present, however, I managed to remove that.
Due to the fact I can't get any new programs on it to attempt to get rid of it, I suspect the only way may be to boot from the Windows XP CD and reformat the hard drive when reinstalling Windows!
Any advise would be great, as my neighbours are relying on me to get rid of the virus as they don't want to pay extortionate removal prices!
Many thanks in advance!