rogue Internet Security 2010 removed router

February 26, 2010 at 03:33:21
Specs: Windows XP
My PC got taken over by the fake anti-virus program Internet Security 2010 a few weeks ago. I finally managed to get rid of everything and changed most of my settings that it altered back to normal. For some reason it got rid of of my internet connection though and I can't get it back.

I have a router which is wired directly into the PC (although it is wireless too), and the computer just doesn't seem to know the router is there. I think IS2010 must have changed some settings in the registry or somewhere which means the computer can't detect it. (like how it disables task manager and blocks out your display settings). Or it may be something else completely.

I've tried adding a new connection through control panel and all that, but no luck... The router does work because I'm using it's wifi right now on my laptop. Everything stems from Internet Security 2010 installing itself and then me removing it...

Anyone know how i can get the inernet back through my router? Thanks.


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#1
February 26, 2010 at 05:31:38
It's probably not the Router that your PC can't see but the network card it's connected to.

Have you checked your Device Manager --> Network Adaptors to
make sure the Ethernet Controller is shown without any driver errors?


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#2
February 26, 2010 at 06:11:16
I haven't. I will check and get back to you. Thanks for replying :)

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#3
February 26, 2010 at 06:57:46
If the Network Controller Card checks out go to a command prompt and type ipconfig /all and post the results.

ipconfig should be the first port of call when you are having connections problems. There is a lot of useful information there.

Stuart


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Related Solutions

#4
February 26, 2010 at 07:57:19
Well there were no errors in device manager and it said the
Ethernet was working properly. I tried to run ipconfig, but
whenever I do it, the black box where the settings would be
flashes up for half a second then goes :s
I think IS2010 changed the registry editor so ipconfig won't
show up, coz tht what it does to everything. What do you
suggest?
(thanks for helping me)

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#5
February 26, 2010 at 11:31:18
Ignore that last post - i was being a noob. I found the results.

Here they are. See what you make of them:

Windows IP Configuration

Host Name . . . . . . . . . . . . : user-96b936c9a3
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : WAG160N

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : WAG160N
Description . . . . . . . . . . . : Realtek RTL8168/8111 PCI-E
thernet NIC
Physical Address. . . . . . . . . : 00-0F-EA-54-DE-56
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.102
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 212.139.132.105
212.139.132.107
Lease Obtained. . . . . . . . . . : 26 February 2010 12:01:35
Lease Expires . . . . . . . . . . : 27 February 2010 12:01:35


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#6
February 26, 2010 at 11:31:53
You need to go to a command prompt first. Type run and put Cmd in the box. The black box will appear and stay there till you exit it by typing, would you believe, exit.

This is the command prompt, not as a lot of people seem to believe, DOS

Type ipconfig in the black box and the information will be displayed.

Stuart


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#7
February 26, 2010 at 11:35:29
... and was typing the reply as the same time as you were.

There is nothing wrong with the ipconfig reading, everything appears to be as it should be.

If you load your browser and type 192.168.1.1 this should give you your routers configuration page. Check that you are actually connected to the Internet.

Stuart


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#8
February 27, 2010 at 04:32:06
You mean Internet browser? I probaby did this wrong but I
typed that IP you said in the address bar in IE and it said 'the
requested lookup key was not found in any active activation
connection'. In Firefox, nothing comes up at all.

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#9
February 27, 2010 at 04:48:39
You mean Internet browser?

Is there any other kind?

The problem is within your computer. Try reinstalling Internet Explorer. Internet Explorers installs a lot of components that are also used by other browsers as well. If that fails a repair install may be he only way to fix it.

Stuart


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#10
February 27, 2010 at 08:21:16
IE isn't the problem - it's connecting to the Internet in general
If it were just IE i would be able to get on Firefox and MSN
and things like that. I know u said they may share compnents
but the PC isnt recognising any connection whatsoever,
regardless of what IE is or isn't doing.

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#11
February 27, 2010 at 08:38:37
Your PC is recognising your Router. You would not get the IP address in Default Gateway of it wasn't. The fact that you can get a DHCP address from the router but cannot connect to it indicates a problem with your computer, not the router or the internet connection. Your computer has to go through that address to connect to the Internet.

Until you can log onto the router via the address I gave you there is nothing you else you can do except sort your computer out.

Stuart


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#12
March 1, 2010 at 06:19:04
Okay, I got rid of IE (and FF just to make sure), then reinstalled IE7, because that was what i had before. When it reinstalled, still nothing happened with it. In fact, it wouldn't even open... I clicked on the icon, nothing happened.
So then I tried installing IE8, but that wouldn't install because it said it couldn't get required updates, which it obviously can't get because the PC is not in the internet...

For some reason when I unistalled IE the first time, there was still a folder in Program Files for Internet Explorer and it was full of files. Should i delete all of that before I reinstall again? Even though it said it could mess up other programs?

(sorry I'm being such a nuisance)



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#13
March 1, 2010 at 11:02:34
You cannot UN-install IE completely. If you do un-install it you will end up with the version that was there when the operating system was first installed. That is what the files you saw were. Deleting them will mess up other programmes including Windows Explorer and possibly the desktop.

I think your only option is to attempt a repair install.

Stuart


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#14
March 1, 2010 at 11:13:34
Again, I'm gonna sound like a noob...

How do I do a repair install of IE?


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#15
March 1, 2010 at 11:18:44
You do a repair install of the Operating System.

Boot from your Windows XP CD and wait till the first screen comes up. Ignore the first repair option, that will put you into the recovery console which you don't want. Press keys as instructed until the installation has recognised the current installation and ask you if you want to re-install or repair. Select repair and the OS will be re-installed but without reformatting and keeping all your files and setting intact

You will have to reinstall any updates and possible SP3 or SP2 depending on what version is on the CD.

Stuart


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#16
March 1, 2010 at 11:22:11
I did that a couple of weeks ago. That's how i got rid of the virus initially. Then I had all this problem...

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#17
March 7, 2010 at 12:14:44
When i put IE7 on, 'Internet Options' disappears from the Control Panel, if that makes a difference to anything...?

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#18
April 25, 2010 at 19:10:45
I know it has been a while, and hopefully you have fixed the problem, but this is for anyone else out there with the same problem. I had the same thing happen to me. I kept getting these pop-ups that told me that I had tons of viruses and tried to sell me a program that would remove them. It totally disabled internet explorer. After spending all day getting rid of the rogue, the computer was finally working again, with the exception of Internet Explorer. Unlike you, Mozilla worked fine for me. What I finally figured out was that my Internet connection was set to a proxy. What I did was open up IE, go to "Tools" then "Internet Options" then "Connections" then "LAN settings" I then unchecked the"use proxy" box, and my Internet Explorer worked fine.

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#19
April 26, 2010 at 02:45:34
Awesome. I downloaded something called WinSock Fix (on a different computer that had a connection), then put the set up file on the broken computer and installed it. Then you just click 'Fix' and it resets all the settings the rogue antivirus thing messed up and your Internet should work again afterward :)

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#20
April 26, 2010 at 07:33:44
You may want to see the post I just posted. I cannot access the internet thru IE and something attacked my router.
http://www.computing.net/answers/se...

You may want to reset your router or check the config in the router and see if the page is all wacked up.
I had rogue software also but it was for spyware

Just because the OP does not come back in 3 or 4 days to reply, does not mean he will not come back and reply.


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#21
May 17, 2010 at 23:03:21
I got this same virus on my desktop as well. I had to download multiple virus tools, including Malwarebytes, Avast, and Spybot to finally get rid of all the pieces of this virus. Avast has a boot scan feature and that was the only one of the tools that found some problems in the boot scan. My network connections are no longer visible (though I can get to the internet) and functionality relating to the network is limited at best. Two of my computers show connected to the network from their respective computers - but nothing shows connected to the workgroup from the infected computer. The infected computer does not show connected to a workgroup and is not even listed on the network. The shared printer that is connected to the infected PC will work from the infected PC but is no longer accessible from the other two PCs on the network. I can't even make changes to the printer from the infected PC. Furthermore, from the printer properties that I can access from my laptop, under the security tab, it lists an user "Account Unknown (S-1-5-32-547)". I don't know what or who that is and I can't delete it!!!! The network is no longer listed when I click the 'start' button in the lower left hand corner - I have to go through Control Panel to get to the network settings which then are very limited in what I have the ability to do. I'm up for ideas and suggestions. Thanks in advance.

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