Revmoved viruses with AVG, but upon reboot...

May 23, 2009 at 09:41:37
Specs: Windows XP
Hello. After I removed some viruses from my PC using AVG free, I was told to reboot. After a quick reboot, I found that my Icons and taskbar were missing. I also could not access the task manager. can anyone help me restore functionality to my computer?

See More: Revmoved viruses with AVG, but upon reboot...

Report •


#1
May 23, 2009 at 10:55:09
Hi,
Can you please post your AVZ log:

1) To create the logfile, download AVZ by clicking HERE. Please save this file to your desktop or "My Documents" folder.

2) Next, unpack the file to a new folder using the Compressed (zipped) folders wizard built into Windows XP/Vista, or a zip utility of your choice.

3) Once you have unpacked the contents of the zip archive, please launch the file AVZ.exe by double clicking on it or right clicking and selecting Open.
Note: If you are running Windows vista launch AVZ.exe by right clicking and selecting Run as Administrator

You should now see the main window of the AVZ utility. Please navigate to File->Custom Scripts. Copy the script below by using the keyboard shortcut CTRL+C or the corresponding option via right click.

begin
ExecuteStdScr(3);
RebootWindows(true);
end.

Paste the script into the execution window by using CTRL+V keyboard shortcut, or the "paste" option via the right click menu. Click on Run to run the script, the PC will reboot. After the reboot the LOG subfolder is created in the folder with AVZ, with a file called virusinfo_syscure.zip inside. Upload that file to rapidshare.com and paste the link here.

Image Tutorial

--------------------------------------------
To Private Message me Click Here


Report •

#2
May 23, 2009 at 12:39:09
That would be a good Idea if any of my keys did anything! I can't even bring up the start menu or internet.

Report •

#3
May 23, 2009 at 12:40:45
Can you boot into safe mode? Run this in safe mode:

Download and run Kaspersky AVP tool:

http://devbuilds.kaspersky-labs.com...

Once you download and start the tool select all the objects/places to be scanned and hit Scan. Fix what it detects and at the end of the scan post screen shot/log of detected items that is fixed and which it could not fix.

--------------------------------------------
To Private Message me Click Here


Report •

Related Solutions

#4
May 23, 2009 at 13:37:12
I can't find a way to boot into safe mode, unfortunately

Report •

#5
May 23, 2009 at 13:42:46
http://support.microsoft.com/kb/315222 <-- tutorial

--------------------------------------------
To Private Message me Click Here


Report •

#6
May 23, 2009 at 14:26:19
We have a problem. Whenever I boot into safe mode, it just has a black screen. It has safe mode in the corners of the screen and some copyright info on the top, but that's it.

Report •

#7
May 23, 2009 at 14:28:59
Well your choices are limited:

1) reinstall
2) Get Antivirus bootdisc and try to fix it from there.

--------------------------------------------
To Private Message me Click Here


Report •

#8
May 23, 2009 at 16:43:27
Are you able to bring up task manager by using

Ctrl + Shift + Esc

If you are click on "New Task" and type in:

Explorer.exe

If this won't work in normal mode try it in safe mode also.

If it works this process may be required to be done several times until a fix is achieved.


Report •


Ask Question