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Revmoved viruses with AVG, but upon reboot...

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Name: RevonZZ
Date: May 23, 2009 at 09:41:37 Pacific
OS: Windows XP
Subcategory: General
Comment:

Hello. After I removed some viruses from my PC using AVG free, I was told to reboot. After a quick reboot, I found that my Icons and taskbar were missing. I also could not access the task manager. can anyone help me restore functionality to my computer?



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Response Number 1
Name: jdk (by neoark)
Date: May 23, 2009 at 10:55:09 Pacific
Reply:

Hi,
Can you please post your AVZ log:

1) To create the logfile, download AVZ by clicking HERE. Please save this file to your desktop or "My Documents" folder.

2) Next, unpack the file to a new folder using the Compressed (zipped) folders wizard built into Windows XP/Vista, or a zip utility of your choice.

3) Once you have unpacked the contents of the zip archive, please launch the file AVZ.exe by double clicking on it or right clicking and selecting Open.
Note: If you are running Windows vista launch AVZ.exe by right clicking and selecting Run as Administrator

You should now see the main window of the AVZ utility. Please navigate to File->Custom Scripts. Copy the script below by using the keyboard shortcut CTRL+C or the corresponding option via right click.

begin
ExecuteStdScr(3);
RebootWindows(true);
end.

Paste the script into the execution window by using CTRL+V keyboard shortcut, or the "paste" option via the right click menu. Click on Run to run the script, the PC will reboot. After the reboot the LOG subfolder is created in the folder with AVZ, with a file called virusinfo_syscure.zip inside. Upload that file to rapidshare.com and paste the link here.

Image Tutorial

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Response Number 2
Name: RevonZZ
Date: May 23, 2009 at 12:39:09 Pacific
Reply:

That would be a good Idea if any of my keys did anything! I can't even bring up the start menu or internet.


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Response Number 3
Name: jdk (by neoark)
Date: May 23, 2009 at 12:40:45 Pacific
Reply:

Can you boot into safe mode? Run this in safe mode:

Download and run Kaspersky AVP tool:

http://devbuilds.kaspersky-labs.com...

Once you download and start the tool select all the objects/places to be scanned and hit Scan. Fix what it detects and at the end of the scan post screen shot/log of detected items that is fixed and which it could not fix.

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Response Number 4
Name: RevonZZ
Date: May 23, 2009 at 13:37:12 Pacific
Reply:

I can't find a way to boot into safe mode, unfortunately


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Response Number 5
Name: jdk (by neoark)
Date: May 23, 2009 at 13:42:46 Pacific
Reply:

http://support.microsoft.com/kb/315222 <-- tutorial

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Response Number 6
Name: RevonZZ
Date: May 23, 2009 at 14:26:19 Pacific
Reply:

We have a problem. Whenever I boot into safe mode, it just has a black screen. It has safe mode in the corners of the screen and some copyright info on the top, but that's it.


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Response Number 7
Name: jdk (by neoark)
Date: May 23, 2009 at 14:28:59 Pacific
Reply:

Well your choices are limited:

1) reinstall
2) Get Antivirus bootdisc and try to fix it from there.

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Response Number 8
Name: btk1w1
Date: May 23, 2009 at 16:43:27 Pacific
Reply:

Are you able to bring up task manager by using

Ctrl + Shift + Esc

If you are click on "New Task" and type in:

Explorer.exe

If this won't work in normal mode try it in safe mode also.

If it works this process may be required to be done several times until a fix is achieved.


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Google redirect virus too... Dialer JD Trojan



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