restore chrome as default browser instead of ask

November 20, 2014 at 14:15:21
Specs: Windows 7
chrome had been my default browser for years including standard buttons on top bar for clicking into frequently accessed web addresses, but somehow ask replaced chrome and all buttons. This unwelcome replacement happened at the end of a series of steps while I was downloading Mozella Firefox upgrade. Any clues how to restore Chrome?

message edited by Preguntador

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November 20, 2014 at 14:29:54
To completely remove all inferences of Ask, here are the first 2 steps, there will be more steps needed after I see the results of these logs.

Run both of these, in this order.

Step 1: Run AdwCleaner
Author's site
Close all open programs and internet browsers.
Double click on AdwCleaner.exe to run the tool.
Click on Clean.
Confirm each time with Ok.
Your computer will be rebooted automatically. A text file will open after the restart.
Please Copy & Paste the contents of that logfile with your next answer.
You can find the logfile at C:\AdwCleaner[S1].txt as well.

Step 2: Run Junkware Removal Tool
Download Junkware Removal Tool onto your Desktop. If your default download location is not the Desktop, drag it out of it's location onto the Desktop.
Warning! Once the scan is complete JRT will shut down your browser with NO warning.
Shut down your protection software now to avoid potential conflicts.
Temporarily disable your antivirus and any antispyware real time protection before performing a scan.
Click this link to see a list of security programs that should be disabled and how to disable them.
Run the tool by double-clicking it. If you are using Windows Vista or Windows 7/8, right-click JRT and select Run as Administrator.
The tool will open and start scanning your system.
Please be patient as this can take a while to complete depending on your system's specifications.
On completion, a log (JRT.txt) is saved onto your Desktop and will automatically open.
Copy and Paste the contents of the JRT.txt log please.

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November 20, 2014 at 16:06:26
Just to add that a Firefox upgrade would not normally do this so there must have been something else going on. Follow #1.

Always pop back and let us know the outcome - thanks

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