|Ugh, I had a reply all typed out and it disappeared. Anyway - the shortened version of that message:|
I could not get back on to check replies to this post as we lost power for a bit due to storms and such. :(
I used TrendMicro House call, Norton (the most recent version provided by Comcast), McAfee, Spybot S&D, Malware, MSE, and Windows Defender offline. I did them all in safe mode, and then again booted normally.
I had to return the computer to him Saturday because he needed it, and I was able to remove the trojan-infected files that were found by MSE, by using Windows Defender offline. After that, I ran all the scans again and nothing was found by any of the programs.
They backed up their information yesterday (Sunday) and they are going to use it as it is until something happens. If I got all of the viruses and malware out, then they shouldn't have problems, but if so, they are planning on getting a new system soon anyway and they are going to use that as the catalyst.
Thanks for the advice!
OMG don't judge me!