removal of virus

July 17, 2010 at 06:08:49
Specs: Windows
Hi, my nephew downloaded some porn and got a virus (who'd of thought you could catch something from doing it that way!) Anyway he cannot use anything on computer, he wasn't protected. Will not let him use any programmes, control panel etc I tried to go in a take system back to previous stored date wont let you do it, just says virus infected and has advert for virus remover. Any help would be greatly appreciated. thanks

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#1
July 17, 2010 at 13:43:24
The only way to really get rid of multiple viruses (I'll put money on his PC having more than one) is to fully wipe the drive and completely re-install Windows.

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#2
July 17, 2010 at 16:13:44
pip22 , you sound like the dell techs...always saying reformat. I would suggest that you warn the people that they will lose everything on their PC in that process....Dell never does either.
Make sure you let them know to back up all their important pics,docs and files before hand because lots of times they don't know they will lose everything on the PC.

Some HELP in posting on Computing.net plus free progs and instructions Cheers


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#3
July 18, 2010 at 05:58:18
Hi thanks for response he cant even back up files as will not let him into files, is there another option? thanks

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