Remote lock problem

Trend micro Titanium maximum security 20...
January 14, 2011 at 13:29:11
Specs: Windows XP
I downloaded the 2011 Trend Micro Titanium Maximum Security software last night, which included the Trend Micro Vault. During the download sequence it asked if I wanted the data from the previous version transferred across to the new version. I said yes. And it commenced to transfer the data. Now that it's all downloaded I can’t open the vault at all. I had it password protected, and had used the correct password; however the following message comes up instead:

"The configuration information was lost or corrupted. Please connect this computer to the inetrnet before trying again."

I reconnected to the internet to try again as the message says, but still no luck. This file holds important details that I have to have. Please advise what/if anything can be done to retrieve the data. Thank you.

See More: Remote lock problem

Report •

January 17, 2011 at 02:18:14
Try System Restore, I have had good results using this way or in Safe Mode, different to Last Known Good Configuration in Safe Mode.
System Restore is accessed the following way:
1. It's a good practice to shut down all other applications before using System Restore, as it requires a full-system reboot to complete the installation. Connecting to the internet is not required, however. So shut all applications. Then click "Start."
2. Start > All Programs > Accessories > System Tools > System Restore. Then the program will load.
If System Restore doesn't work in Normal Mode, it might work in Safe Mode.
Toggle F8 or Press Ctrl ( depends on your comp ) during bootup ( just before, verifying DMI pool, message comes on )
Select Safe Mode.

Report •
Related Solutions

Ask Question