Redirecting and fake windows pop-up virus.

June 24, 2010 at 12:06:31
Specs: Windows Vista
I have a virus on my computer that is not picked up by MalwareBytes and it will send me fake pop-ups from windows informing me that I have viruses (thats obvious). It will also bring up IE on random always directing me to porn sites such as porn(.com) viagra(.com) adult(.com) ect. I disconnected my WiFi (virus infecting laptop) so I can't be taken to the pages but it still tries. I also have a new icon on my toolbar called AV Security Suite. I can't download Registry Quick because It dissapears right at the installation screen. Please help.

See More: Redirecting and fake windows pop-up virus.

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#1
June 24, 2010 at 17:49:10
AV Security Suite is one nasty infection. First thing, please disable Javascript in Firefox/Internet Explorer (or both). In Firefox go to Tools > Options > Content > and click to disable Javascript. In Internet Explorer go to Tools > Internet Options > Security > Custom Level, and disable the Scripting option. Then, try running TDSS Killer found here: http://support.kaspersky.com/viruse...

If that doesn't work, you can also try resetting your router to factory settings but set the password to a non default password, I would also case said password (I.E. doing something like wreo56*# ), another option is to change your DNS settings, you can do this by following this tutorial here: http://windows.microsoft.com/en-us/...

For preferred DNS server type in without the quotes "208.67.222.222", and for alternate DNS server type in "208.67.220.220".

Helpful tips before getting started: http://www.computing.net/howtos/sho...


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#2
June 24, 2010 at 18:45:44
I can't open the TDSS Killer, it says it's infected and It won't open. I can't even open the Control Panel. Everything is "Infected." It just keeps coming back with this Windows Pop-up at the toolbar saying that things are infected. This is horrible.. :(

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#3
June 24, 2010 at 19:12:28
Try doing it in Safe Mode, and if you can't use any .exe files, try this fix here: http://www.winhelponline.com/articl... (click the blue link that says .exe), I would also try this in safe mode..

Helpful tips before getting started: http://www.computing.net/howtos/sho...


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Related Solutions

#4
June 24, 2010 at 20:08:10
Ran the TDSS Killer on safe mode and it detected nothing. Restarted the computer normally and the virus is still there. .exe files still not working after merging the .exe fixer.

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#5
June 24, 2010 at 20:24:37
Have you tried resetting your router back to the default settings?.. Which may help with the redirecting.

Helpful tips before getting started: http://www.computing.net/howtos/sho...


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#6
June 24, 2010 at 21:20:14
Tried that, now I can't reconnect my laptop to the internet because the access point is apparently uncompadible to my laptops settings of the access point.

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#7
June 25, 2010 at 03:18:17
Try instructions given on this pages:

http://www.bleepingcomputer.com/vir...
http://www.securitystronghold.com/g...

If given tools won't remove it try locating files manually and removing them with Unlocker tool.

;) Security Made Easy ;)


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#8
June 25, 2010 at 07:45:06
What type of router are your running?, and laptop as well.

Helpful tips before getting started: http://www.computing.net/howtos/sho...


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#9
June 25, 2010 at 09:30:52
NETGEAR router and Dell laptop.

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#10
June 25, 2010 at 12:29:01
What's the model number?.. WPN802, WGR614, etc.

And have you tried looking through the set up configuration instructions?..Unless you don't have them.

Helpful tips before getting started: http://www.computing.net/howtos/sho...</


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#11
June 25, 2010 at 12:36:07
Model WPN824

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#12
June 25, 2010 at 13:03:13
Were you able to login to the router using 192.168.1.1 by typing it into the address bar of Internet Explorer?..

Also try going to Start > Run and type in Cmd.exe , then type in the following "Ipconfig /all" without the quotes, and please post what it says, if you don't mind.

Helpful tips before getting started: http://www.computing.net/howtos/sho...</


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#13
June 25, 2010 at 13:12:56
Yes. I can.

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#14
June 25, 2010 at 14:11:36
If you can do that, I would try following "Chapter 3", of this PDF manual for the router to try and get your router up and running again. You can view this with PDFescape (which does need Javascript enabled unforunately) target="_blank">http://www.pdfescape.com/open/ or you can try http://www.pdfdownload.org/online-p... If you have Adobe Reader on your computer, use that instead,

Helpful tips before getting started: http://www.computing.net/howtos/sho...</


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#15
June 25, 2010 at 21:45:16
Thanks much, I fixed the internet problem. I ran a system restore
and the virus is not there, scanned with MalwareBytes and
couldn't find any problems. I think it's all okay now. Thank you!!

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#16
June 26, 2010 at 11:08:49
You're welcome!. Glad you could get your router working again!.

Helpful tips before getting started: http://www.computing.net/howtos/sho...


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#17
June 27, 2010 at 21:54:43
great job XryanX, good work!!!

Malware Removal How To's


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