Solved Recycler virus problem,pls help me

September 10, 2013 at 16:49:14
Specs: Windows 7
Ok so i encountered this virus once before and i have fixed the virus using the malware bytes security software and the attrib command using cmd , but now i am faced with the problem again with a DIFFERENT harddrive , i used the same process but now i cant see anything inside the folder "recyler" and there is nothing inside it,as usual all the other folders on my HD is in shorcut mode and i cant open them, assuming that i have the same recycler virus problem that hides my files, what should i do? AGAIN

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#1
September 11, 2013 at 12:55:50
Assuming your recent System Restore points aren't infected, try that.

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#2
September 12, 2013 at 18:19:20
✔ Best Answer
After trying the phil22 method & it isn't resolved, try this way.

1: Run ESET Online Scanner, Copy and Paste the contents of the log please. This scan may take a very long while, so please be patient. Maybe start it before going to work or bed.
http://www.eset.com/us/online-scann...
http://www.eset.com/home/products/o...
You may have to download ESET from a good computer, put it on a flash/thumb/pen drive & run it from there, if your comp is unbootable, or won't let you download.
Create a ESET SysRescue CD or USB drive
http://kb.eset.com/esetkb/index?pag...
How do I use my ESET SysRescue CD or USB flash drive to scan and clean my system?
http://kb.eset.com/esetkb/index?pag...
Configure ESET this way & disable your AV.
http://i.imgur.com/3U7YC.gif
How to Temporarily Disable your Anti-virus
http://www.bleepingcomputer.com/for...
http://www.techsupportforum.com/for...
Which web browsers are compatible with ESET Online Scanner?
http://www.nod32.fi/eset-online-sca...
http://kb.eset.com/esetkb/index?pag...
Online Scanner not working
http://kb.eset.com/esetkb/index?pag...
Why Would I Ever Need an Online Virus Scanner?
I already have an antivirus program installed, isn't that enough?
http://www.squidoo.com/the-best-fre...
Once onto a machine, malware can disable antivirus programs, prevent antimalware programs from downloading updates, or prevent a user from running antivirus scans or installing new antivirus software or malware removal tools. At this point even though you are aware the computer is infected, removal is very difficult.
5: Why does the ESET Online Scanner run slowly on my computer?
If you have other antivirus, antispyware or anti-malware programs running on your computer, they may intercept the scan being performed by the ESET Online Scanner and hinder performance. You may wish to disable the real-time protection components of your other security software before running the ESET Online Scanner. Remember to turn them back on after you are finished.
17: How can I view the log file from ESET Online Scanner?
http://kb.eset.com/esetkb/index?pag...
http://www.eset.com/home/products/o...
The ESET Online Scanner saves a log file after running, which can be examined or sent in to ESET for further analysis. The path to the log file is "C:\Program Files\EsetOnlineScanner\log.txt". You can view this file by navigating to the directory and double-clicking on it in Windows Explorer, or by copying and pasting the path specification above (including the quotation marks) into the Start ? Run dialog box from the Start Menu on the desktop.
If no threats are found, you will simply see an information window that no threats were found.
http://www.trishtech.com/security/s...

message edited by Johnw


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#3
September 23, 2013 at 17:42:52
Krystal
Your post gives insufficient information for traxmac to deal with this issue. It also refers to a service you have to pay for. Do you work for teesupport?

traxma
If #1 does not resolve your issue then continue with response #2 which is the start of a cleanup process.

Always pop back and let us know the outcome - thanks


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