Rapport security software from bank Good/Bad

February 8, 2010 at 08:56:29
Specs: Windows Vista

an added security download called 'Rapport' is being offered by a bank to further protect a person's online banking from fraud. Its free and professes to do more than an already installed firewall and antivirus. Is it sinister in any way or a good thing to download?

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#1
February 9, 2010 at 07:27:55

This has been discussed before - will post the link if I get time.
Don't touch it with a barge pole - I've had a couple of PCs
recently that had installed it - they both ground to a halt & one
had to be reinstalled to remove it. The software is very invasive
and does not remove cleanly, plus it's efficacy is a bit unproven.
A decent Security suite, which you should already have, does
the same job.

http://jogtheweb.computing.net/arti...

http://jogtheweb.computing.net/arti...

"I've always been mad, I know I've been mad, like the most of us..."


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#2
February 20, 2010 at 04:32:31

yes, well-posted JohnR...will just add the following lines that I contributed to another thread...the fact that Trusteer is in Israel and some of these "monkeys" have Russian names should be enough to terrify anybody.

the following is the aforementioned extract:

just thought I'd add a further tip...if you rummage around in Rapport's settings/options/preferences you find there's a box to tick for uninstalling, this appears to work...it's quite well hidden and it all depends on the Trusteer "advisor" you get whether or not you receive any useful info. all this said, you might have to re-install this garbage in order to fully uninstall it. just further shows what rubbish it is. ciao


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#3
March 25, 2010 at 12:22:55

Just to add a little more ... after messing around trying to get Rapport to work over the past year or so at my bank's insistence I finally received this from the developers:

"Unfortunately you are correct and Rapport does not supports multiple users on Mac."

Why they did not tell me this in the first place I have no idea.

What a waste of time.


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Related Solutions

#4
April 18, 2010 at 03:12:49

slowhand59: "...the fact that Trusteer is in Israel and some of these "monkeys" have Russian names should be enough to terrify anybody."

It is also interesting to look at the spelling of the word "program" in their user comments:

http://www.trusteer.com/solutions/home-users/customers-say

7 out of 15 of the comments from UK users use "programme" instead of "program". Programme is a British English spelling of program, but is used for TV shows and not computer software. Two of the comments that use the "programme" spelling (Laurence and Michael) are quite technical so it is surprising they use the wrong spelling. Also user comments for other UK software seem to only use the correct "program" spelling. E.g:

http://www.tuneup-software.co.uk/products/tuneup-utilities/user-reviews/

http://www.michael-hogg.co.uk/gce_comments.php


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#5
October 1, 2010 at 16:30:22

Same here John,

On the advise of HSBC, I installed it on my XP SP3 with all current security updates and it stopped the machine dead in it's tracks after a few days. I couldn't uninstall it, and also had to resort to a total re-build.

Like others, I found the help line useless and they asked me to download log files of my bank transactions!!! (No, of course I didn't)

If you're considering installing this rubbish, be warned, and don't - Mike


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