Solved Rapport Security Software - avoid using it

December 9, 2009 at 19:06:05
Specs: Windows XP

This product is to be avoided at all costs...if anyone is still having problems, I have managed to switch it off and uninstall it, altho' the Rapport/Trusteer team clearly did not want to help, and many believe it's not intended to be uninstalled. you will also find that removal is not the end of the story...files and folders may have been hidden and set to read only...also, you may find some of your software, e.g. utilities, AV et al, no longer work properly...if you suspect this, contact those software companies to tell them of the problem and ask for help. good luck!

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✔ Best Answer
March 1, 2010 at 16:56:17

I installed Rapport a couple of weeks ago from my bank, HSBC. when I ran it I found that it doesn't support the browser I was using which is Opera so I installed it have had no problems with it at all.

I doesn't think I will be installing it again even if it does get support for Opera. It doesn't seem to do any more than smidgen of common sense will achieve.

Stuart



#1
January 19, 2010 at 07:25:08

I agree. I took the program at my bank's request but it caused a serious slowdown and browser problems. I simply contacted the Rapport on line help and told them to give me clear instructions for removing the software. I didn't get into a conversation with them. I have just re-booted with the program removed and all seems (at the moment) to be back to normal. I have also emailed my bank to tell them that they should warn their customers on the shortcomings of this security software.
Running XP

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#2
January 20, 2010 at 12:29:17

Hi,

My brother banks with Natwest and a few months ago the Rapport software saved him from having money stolen from his account. Ever since then I have been using it (i bank with RBS) and have had no problems with it at all on my PC.

I'd get in touch with their customer support team if you have problems with it. Maybe they can help you - besides it really gives you great protection against theives and we all need the protection we can get

Good luck

Davy


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#3
January 22, 2010 at 06:51:47

I've had 2 systems in this week with problems of running slow
& applications hanging - in both instances stopping Rapport
was an instant cure. (One person didn't even know the
software had been installed so I'm not too sure how obvious
the installer options are, one was a NatWest customer, the
other Alliance & Leicester) I suspect Trusteer know about the
problems as there's an option during uninstall to 'have their
technicians look for problems on the machine if experiencing
slowdowns'. On their website they admit there may be
incompatibilities with some other software which may be true,
but as they are supplying a piece of software which is
supposed to assist the user, but instead causes them
headaches & costs then I think they should be more open
about its possible shortcomings.

"I've always been mad, I know I've been mad, like the most of us..."


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Related Solutions

#4
January 22, 2010 at 08:45:21

The snake oil Rapport security software again? Oh no - read our recent discussion here...

http://www.computing.net/answers/se...

i_Xp/Vista/W7User


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#5
January 29, 2010 at 09:41:34

ok, DavyR, put ya hand up...you and your brother work for Trusteer/Rapport, don't you? I'm afraid your posting sounds too much like a puff for the product from where I'm standing...perhaps you'd like to tell us all the details of this "close call" your brother had? we'd all love to hear about it. pip pip

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#6
February 2, 2010 at 07:33:47

just to add...the Temporary Internet Files folder attributes are def changed to Hidden and Read Only, which is well out of order but, as yet, I don't know what else is add, modified or deleted. Registry Mechanic just disappears when it gets to this point...PCTools support has been informed. you can download CCleaner free to clear more rubbish from this folder and the Registry. Also, check out the Content.IE5 folder...this, and others, seem to get filled with numerous files with VERY long names. keep us posted!

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#7
February 20, 2010 at 03:45:23

Yeah Natwest scared me into installing Rapport and it virtually killed my PC, internet and most applications too. When removing this software it prompts you to contact their customer support and also tells you that you have malware problems. This is total B.S. remove it from computer as fast as you can, use a system restore to a point before rapport infected your system and run cc cleaner, oh and complain to which ever bank prompted you to install this rubbish

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#8
February 20, 2010 at 04:11:47

just thought I'd add a further tip...if you rummage around in Rapport's settings/options/preferences you find there's a box to tick for uninstalling, this appears to work...it's quite well hidden and it all depends on the Trusteer "advisor" you get whether or not you receive any useful info. all this said, you might have to re-install this garbage in order to fully uninstall it. just further shows what rubbish it is.

ciao


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#9
March 1, 2010 at 14:17:08

I also was told to install this by my bank (Alliance & Leicester) for it's "security features" I did do but now that my laptop has since developed severe problems since, I really regret doing so.
As far as I am aware if you have up-to-date decent security software such as Norton 360 or Kaspersky Internet Security (both of which have their own online banking protection features) to use such a product as this should not be necessary. I would now just prefer to rely on decent software such as these for protection.

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#10
March 1, 2010 at 16:56:17
✔ Best Answer

I installed Rapport a couple of weeks ago from my bank, HSBC. when I ran it I found that it doesn't support the browser I was using which is Opera so I installed it have had no problems with it at all.

I doesn't think I will be installing it again even if it does get support for Opera. It doesn't seem to do any more than smidgen of common sense will achieve.

Stuart


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#11
March 4, 2010 at 01:04:20

Yet another well intentioned bit of security software for the masses.
So let’s get as many people as possible using identical security software for their on line banking transactions. Surely those that make a living from fraud just need to crack this and they have a back door to a countless number of accounts.
I fear however that the banks will start to not cover fraudulent transactions, if you do not have Rapport software installed and running on your PC.

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#12
March 7, 2010 at 10:24:07

slowhand59 - barking up the wrong tree mate... just telling it like it is.. thought it would be useuful info to share.

Although I have to say the conversation has raised some interesting points so I will certainly keep an eye on it in the future...

D


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