rapport installed problems

Acer / 5320
February 20, 2009 at 08:24:08
Specs: Windows Vista
my bank advised me to install this now i cannot uninstall,stop or reinstal this and it is stopping me from using certain site inc my online banking.
how can i uninstall it?

See More: rapport installed problems

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#1
February 20, 2009 at 09:32:38
What bank advised you to install Trusteer Rapport? If it is ING Direct Bank, do you know this bank has some kind of partnership with Trusteer - as far as I can infer from a google search. I looked up Trusteer Rapport FAQ and could not find any instruction to remove or uninstall the software. It appears to me that Trusteer Rapport is designed to be a one-way installation meaning you cannot undo it without reinstalling Windows. For a review of this software, see the link below.

http://www.informationweek.com/news...

i_Xp/VistaUser


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#2
February 20, 2009 at 10:21:07
HERE is the Trusteer Rapport FAQ that you can use to try to make the software work if you don't fathom doing Windows reinstallation.

i_Xp/VistaUser


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#3
February 20, 2009 at 10:30:00
it was the rbs.
and like a fool i did!!!

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Related Solutions

#4
February 20, 2009 at 10:37:31
i followed the instructions on the trustee web site and still cannot do anything as they all say to go to start menu which does not contain any rapport folders or anything.
i have done cc cleaner, system restore, and even tried to delete the containing folder but it just wont let me do anything.
i have also contacted trustee rapport and not even got a reply.

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#5
February 20, 2009 at 15:59:03
Did you try through your Windows uninstall wizard (in the control panel)?

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#6
February 21, 2009 at 08:17:47
bbkat,

Curious, is THIS the RBS page that influenced you to install Rapport?

Trusteer,

If you are really Trusteer TS, enlight us why no Rapport Removal/Uninstall instructions are given/offered in the Rapport FAQ. By the way have you read THIS BLOG in its entirety, commentary included? Just in case you didn't know, the blogger John Viega is the CEO of Stonewall Software whose AV application is (still)in beta.

Gold-Star,

What Windows uninstall wizard (in the control panel) are you talking about? There is no such applet as provided by Microsoft.

i_Xp/VistaUser


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#7
February 23, 2009 at 03:13:47
yes that was the page on rbs.
i cannot find a uninstall in my control panel anywhere.
i recieved email from trustee telling me to go to start panel and file a report.
as i said previous it does not appear in all programs in my start menu at all..
i have followed all istructions on their website and as yet have still not found a way to uninstall it.

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#8
March 19, 2009 at 14:45:38
i uninstalled under programs and features on my vista powered notebook no problem--wonder why it seems to be responsible for crashes here but works fine on xp pc?

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#9
April 1, 2009 at 15:11:03
If you have already uninstalled this program through Add/Remove Programs on your computer and find that it is still there then follow these instructions:

1. Restart your computer
2. Tap the F8 key at the beginning of the restart process.
3. Use the up/down arrows and scroll up to safe mode and press enter.
4. The computer then begins to start in safe mode.
5. When Windows has finished loading, Click Start> Run
6. Type:C:\program files [click on OK]
7. Locate and DELETE the "Trusteer" folder in the window that opens up [f it exists]
8. Click Start > Run
9. Type: %appdata% [click OK]
10. Locate and DELETE the "Trusteer" folder in the window that opens up [if it exists]
11. Restart the PC Normally.
12. Remove the deleted Trusteer folder from your Recycle Bin.

This worked for me and you should be able to successfully remove Trusteer from your computer following these instructions. If all else fails the email: support at trusteer dot com - I found the support team there to be of great [and swift, may I add] assistance.

Hope this has helped.

:)


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#10
April 22, 2009 at 13:58:11
I was having the same problem but with no help from rbs and followed the safe mode start option ..... thanks for the tip everything perfect now

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