Program called Tukan starts up on reboot - What is it?

March 4, 2014 at 12:47:00
Specs: Windows XP Pro, Intel Core i5-3570K 3.40 GHz
Sometimes when I reboot my XPP pro sys I find, on my taskbar, a program 'Tukan' running. I close it in taskmgr and that may or may not be the end of it. I'm not sure what process accompanies it - looking in taskmgr nothing jumped out at me (i.e. no tukan.exe running). I've searched the web for references but found nothing. Things like this don't give me a warm and fuzzy feeling. Neither McAfee, Malwarebytes nor Spybot have an issue with it nor detect anything resembling 'Tukan'.

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March 4, 2014 at 15:32:28
Do you have Roxio installed?

Lets dig deeper & see what we find.

1. Download ZHPDiag from one of these links. Copy & Paste the contents of the log into your next reply.
Screenshots ( SS ) How to install.

(Don't be alarmed if the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message.)

2. Save the file on your Desktop.

3. Double click on ZHPDiag.exe and follow the installation instructions.

(For Vista and Win 7 users, click right to ensure you execute with admin right)

The tool creates two icons ZHPDiag and ZHPFix.

4. Double click on the short cut ZHPDiag on your Destktop.

5. If you need to change the language, click on the little house, (bottom right) and change to English.

6. Click on the "Configure" button.

7. Click on the Magnifying glass "Default diagnosis with legitimate".

8. Click on "Search" and answer yes if a message appears.

Wait for the tool to finished (maybe a long time) A ZHPDiag log will be on the Desktop.

9. Close ZHPDiag.

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March 5, 2014 at 09:32:42
I do have roxio. every green link ('Download', 'system' etc) in this reply shows me an ad when i pass my cursor over it. the links don't see right.

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March 5, 2014 at 13:00:16
When you have the ZHPDiag log, it is very large, upload it please.

I upload to for images & for files ( neither need an account ) Give us the link please.
Free file sharing sites come & go, if & are too busy ( or not working ) here are others to try.
free file upload no account needed

Image Uploader

How to use for files.

message edited by Johnw

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Related Solutions

March 5, 2014 at 20:39:47
Ran the ZHPDiag pgm. sendspace wants a 'to' email addr. who do I send it to.

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March 6, 2014 at 01:13:59
" Ran the ZHPDiag pgm. sendspace wants a 'to' email addr"
They want your email address, no need to do that.

Use another link that doesn't want your email address, or use Image Uploader.

Once you upload the file, give us the link to that site.

Try this site.

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March 6, 2014 at 11:24:50
I uploaded with 3 files in it. adobe flash player crashed. i don't know how you get to that file. no link was given to me.

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March 6, 2014 at 13:33:26
" no link was given to me"

You are missing seeing the link info, so you either need to use Image Uploader or get someone with a better skill level to show you.

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March 6, 2014 at 14:14:11
Success. I can see what needs to be done. Probably about 5 or so steps.

Run both of these, in this order.

1: Run AdwCleaner
How to download from Softpedia
Author's site
Please download AdwCleaner by Xplode onto your Desktop.
Close all open programs and internet browsers.
Double click on AdwCleaner.exe to run the tool.
Click on Clean.
Confirm each time with Ok.
Your computer will be rebooted automatically. A text file will open after the restart.
Please Copy & Paste the contents of that logfile with your next answer.
You can find the logfile at C:\AdwCleaner[S1].txt as well.

2: Run Junkware Removal Tool
How to download from Softpedia
Download Junkware Removal Tool to your Desktop.
Warning! Once the scan is complete JRT will shut down your browser with NO warning.
Shut down your protection software now to avoid potential conflicts.
Temporarily disable your antivirus and any antispyware real time protection before performing a scan.
Click this link to see a list of security programs that should be disabled and how to disable them.
Run the tool by double-clicking it. If you are using Windows Vista or Windows 7/8, right-click JRT and select Run as Administrator.
The tool will open and start scanning your system.
Please be patient as this can take a while to complete depending on your system's specifications.
On completion, a log (JRT.txt) is saved to your Desktop and will automatically open.
Copy and Paste the contents of the JRT.txt log please.

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