Please can you help me...Facebook virus

December 13, 2010 at 14:40:09
Specs: Windows XP, 2.31 GHz / 894 MB

Please help...My husband recieved a notification on his Facebook saying " candid camera....and very stupidly opened the link.... he now can not get past a blue screen, its gives you the whole set up option but alas does not help at all.... He is running on window 7 on a hp- p6206uk model. I am not computer wise enough to know what to do and we have 10 years of work docs on this pc.....OBVIOUSLY THIS WAS SEND VIA MY PC...

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#1
December 14, 2010 at 03:32:01

When starting up, can you utilize the system restore function by pressing f10 or f8 (it should say during boot up before the blue screen is reached) Using that should restore the system specs to when it was purchased.
Another option might be to use linux bootdisk to bypass windows and solve it in there.

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#2
December 14, 2010 at 06:18:14

NOT a good idea to do the restore as suggested in post #2 as you will lose your "10 years of work docs". The live (Linux) disk is a good start though as it will let you access the data and back it up to an external drive, which is the first thing you should be looking at doing. Do a Google for Ubuntu or Kaspersky Rescue disk - both will be downloadable images of Linux disks which you can boot from. The Kaspersky disk can also be used to scan the computer to see if it can find the nasty, but only after you've got your documents back.

"I've always been mad, I know I've been mad, like the most of us..."


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#3
December 14, 2010 at 22:53:44

Thank you John R.... but the problem I have is that the computer will not go past the blue screen as such...you can turn it on... it then tries to start up, does the whole blue error screens etc then just freezes on a black screen with the cursor....I have tried the last known good data thing and safe mode, but it did not seem to work....Is it possible to call you tonight or something and maybe we can work it out together over the phone as i am sitting in front of it.

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