Password Access Problem ??

April 26, 2014 at 05:54:11
Specs: Windows 7
please help to me to find out the solution of the password problem in my laptop , its windows 7 and the problems is i m typing the correct password but its saying password login failed ?? what to do ? ,the password which i am loging with its absolutely correct please help me out

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April 26, 2014 at 14:15:26
Are you the only person who uses the machine?

How do you know when a politician is lying? His mouth is moving.

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April 26, 2014 at 21:43:24
Case sensitive--caps and small letters?

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April 27, 2014 at 11:38:44
No , everyone in the family uses it

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April 27, 2014 at 18:58:17
Sounds like one of these family members has "some 'splaining to do".

Does the computer have any other administrative accounts you can log onto? If so you can logon to it and change/delete the unknown password.

When starting the computer use F8 to get the boot menu and choose one of the safe mode options. If the ADMINISTRATOR account is enabled it should show there. Try logging onto it. It may not be password protected.

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April 28, 2014 at 13:05:54
No the laptop doesn't have any other administrative accounts , it have only one governing account

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April 28, 2014 at 18:49:08
" it have only one governing account"
You are infected.

Run Defogger & then Combofix.
Please download DeFogger and save it onto your Desktop
Once downloaded, double-click on the DeFogger icon to start the tool.
Double click DeFogger to run the tool.
The application window will appear
Click the Disable button to disable your CD Emulation drivers
Click Yes to continue
A 'Finished!' message will appear
Click OK
DeFogger may ask you to reboot the machine, if it does - click OK
Do not re-enable these drivers until otherwise instructed.
This program can enable and disable CD emulation, often required in removing difficult malware. Some CD Emulation programs use a hidden driver that may be seen as a rootkit or that will interfere with the proper operation of the anti-rootkit scanner.

Download ComboFix onto your Desktop & then run. Copy & Paste the contents of the log in your next post please. ComboFix's log should be located at C:\COMBOFIX.TXT.
A guide and tutorial on using ComboFix
Manually restoring the Internet connection
There are circumstances ComboFix will hang, crash or stall at various stages due to malware interference, failure to disable other real-time protection tools or the presence of CD Emulators (Daemon Tools, Alchohol 120%, Astroburn, AnyDVD) so that it does not complete successfully. Also, depending on how badly a system is infected, ComboFix may take longer to complete its routine than it normally does or fail to run properly. While that is not normal behavior, it is not unusual"

If you think it's frozen, look at the computer clock.
If it's running, Combofix is still working.
NOTE: Do not mouseclick combofix's window while it is running. That may cause it to stall.
NOTE: ComboFix will check to see if the Microsoft Windows Recovery Console is installed.
***It's strongly recommended to have the Recovery Console installed before doing any malware removal.***

**Please Note: If the Microsoft Windows Recovery Console is already installed, ComboFix will automatically proceed with its scan.
The Recovery Console provides a recovery/repair mode should a problem occur during a Combofix run.
Allow ComboFix to download the Recovery Console.
Accept the End-User License Agreement.
The Recovery Console will be installed.
You will then get this next prompt that asks if you want to continue the malware scan, select yes.
If after running Combofix you discover none of your programs will open up, and you recieve the following error: "Illegal operation attempted on a registry key that has been marked for deletion". Then the answer is to REBOOT the machine, and all will be corrected.
Can't Install an Antivirus - Windows Security Center still detects previous AV
We are almost ready to start ComboFix, but before we do so, we need to take some preventative measures so that there are no conflicts with other programs when running ComboFix. At this point you should do the following:
* Close all open Windows including this one.
* Close or disable all running Antivirus, Antispyware, and Firewall programs as they may interfere with the proper running of ComboFix. Instructions on disabling these type of programs can be found in this topic.
Once these two steps have been completed, double-click on the ComboFix icon found on your Desktop.
Please note, that once you start ComboFix you should not click anywhere on the ComboFix window as it can cause the program to stall. In fact, when ComboFix is running, do not touch your computer at all. The scan could take a while, so please be patient.

message edited by Johnw

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May 4, 2014 at 09:05:49
My laptop is not opening , so how can I download somthing :/

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May 4, 2014 at 17:00:04
"My laptop is not opening , so how can I download somthing :/ "

See if these help.
How to Reset a Windows Password in Regedit at Boot

Run ESET Online Scanner, Copy and Paste the contents of the log in your reply please. This scan may take a very long while, so please be patient. Maybe start it before going to work or bed.

Download ESET from a good computer, put it on a flash/thumb/pen drive & run it from there.

Create a ESET SysRescue CD or USB drive
How do I use my ESET SysRescue CD or USB flash drive to scan and clean my system?

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