parts of internet not working after virus

December 4, 2009 at 21:05:33
Specs: Windows Vista
Recently, I had a pop-up virus on my Dell Vista computer called AntiVirus System Pro, a rogue spyware that would not let me open up some programs and battered me with constant pop-ups. After some carefully timed keyboard action, I got Task Manager up and stopped the process, and I have not seen pop ups or anything else related to the program since.

However, since then, certain parts of my Internet-based programs - Internet Explorer, Windows Live Messenger, Photobucket, and iTunes discovered so far - refuse to function, saying that there is a server error. I am connected to my Firefox, other messenger sites still log on, and my wireless is as good as ever. I'm suspecting this has something to do with that virus, although I can't for the life of me figure out where and how to fix it. Thoughts?

~ Caroline

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December 5, 2009 at 07:14:37
We may need to run a few scans to help locate the problem causing files on your computer. The first suggestion should restore your internet explorer.

Go to start>control panel> internet options>connectioms> lan settings and make sure the "automatically detect settings" box is checked> click ok, then, under the Proxy Server section, please uncheck the checkbox labeled Use a proxy server for your LAN. Then press the OK button to close this screen. Then press the Apply button and then the OK button to close the Internet Options screen. Now that you have disabled the proxy server you will be able to browse the web again with Internet Explorer.

Please run RSIT.exe by random/random and post its logs.

Download random's system information tool (RSIT) by random/random from the following link and save it to your desktop.


1. Double click on RSIT.exe to launch program.
2.(Vista Users Only) Right click on the RSIT.exe icon and select "Run as Administrator" to run the program.
3. Click Continue at the disclaimer screen.
4. Your firewall may alert you that RSIT is requesting Internet access. Please allow it.
5.Once it has finished, two logs will open: log.txt<-- this will be maximized and info.txt<-- this will be minimized. Both logs will be located at C:\RSIT.exe.

Please post the contents of both logs (in separate post) in your next reply. It may take 3 to 4 post to get the entire log to us.

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December 5, 2009 at 08:28:49
Thank you! You're an angel. It worked like a charm. I disabled the proxy and it's back to normal.

I'm running out the door to be gone for the weekend, but I'll get those logs in when I return tomorrow evening.

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January 6, 2010 at 12:51:29
Worked for me too! thanks a lot. didnt think bout that

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