OS will not boot normal or safe mode

Dell / Inspiron 700m
May 28, 2009 at 08:03:07
Specs: Windows XP Pro
Hello. I've a problem with a Dell Inspiron 700m with XP Pro. I cannot get the machine to boot into normal or safe mode. My guess is that explorer.exe is not starting for some reason, but I'm at a loss. The following are the steps I have taken to date.

The machine booted when I first started, however it had been compromised by WinCoDecPRO. I stopped all non-essential processes via msconfig, rebooted into safe mode with networking, downloaded AVG Free edition with the lastest virus definitions and performed a full scan. The scan completed.

On reboot into normal mode I saw the following respectively:
Loading descriptor 2
Splash screen with loading hash bar
Windows is starting up screen
Username screen (selected an Admin account)
Loading personal settings
Splash screen with mono color blue windows logo across it and a color logo in the mid bottom right hand side.

After about ten minutes an error window displayed with a message Google installer has encountered a problem. The three choices were Debug, Send Error Report, Don't Send. I chose Don't Send first, and the message popped up again. I chose Debug next with the same result. Ctrl-Alt-Del would not work, so I shut the machine down via the power button.

On restart I tried to boot into safe mode. I saw the following respectively.
Loading descriptor 2
Splash screen with loading hash bar
Windows is starting up screen
Username screen (selected Administrator account)
Loading personal settings
Blank safe mode screen.

I then went through a series of steps trying to repair the OS.
1. Booted from cd, selected 2nd repair option to replace Windows files, rebooted, same results sans Google installer error. On shutdown via power button an error pops up 'you have exceeded you profile storage space' (max profile size only 10MB). Still able to shutdown though.
2. Booted from cd, selected first repair option to enter Recovery Console, ran chkdsk /r, found and repaired 1 error, rebooted, same results.
3. Booted into Recovery Console, disabled these services...
aec
arp1394
aspnet_state
atmarpc
audstub
avg8wd
avgldx86
avgmfx86
avgtdix
browser
bvrp_pci
ccdecode
comsysapp
dmusic
drmkaud
drvnddm
fdc
flpydisk
gearaspiwdm
gpc
hsfhwich
hsf_dp
http
ialm
ipfilterdriver
ipinip
ipnat
irenum
kmixer
mcshield
mdmxsdk
mfeavfk
mfebopk
mfehidk
mferkdk
mfesmfk
mnmsrvc
modem
mrxdav
mskssrv
mspclock
smpqm
mssmbios
mssql$microsoftbcm
mssql$serveradhelper
mstee
nabtsfec
ndisip
ndistapi
ndisuio
ndiswan
ndproxy
nic1394
nwlnkflt
nwlnkfwd
parport
pcasp50
pctndis5
pdcomp
pdframe
pdreli
pdrframe
pptpminiport
psched
ptilink
qcmerced
rasl2tp
raspppoe
raspti
rdpdr
rdpwd
rdsessmgr
rimusb
rimvserport
rootmodem
s24trans
serenum
slip
sonypvu1
splitter
sqlagent$microsoftbcm
streamip
swenum
swmidi
swmsflt
swnc8u56
swumx56
sysaudio
tdpipe
tdtcp
tfsnboio
tfsncofs
tfsndrct
tfsndres
tfsnifs
tfsnopio
tfsnpool
tfsnudf
tfsnudfa
themes
tifm
update
usbappl
usbaudio
usbccgp

...and these boot and system services
drvmcdb
mpfp
sscdbhk5
ssrtln

Rebooted with same results.
4. Booted into Recovery Console and used fixboot, same results.

It's a tiny machine - would make a nice frisbee...

Thanks in advance!


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#1
May 29, 2009 at 13:26:31
Well, here's what I did to solve the problem I was having. First I downloaded BartPE, and then I downloaded the network drivers UBCD4WinNet. I created an iso, then burned it to a disk. I booted the problem machine with BartPE, set all the files I needed to copy to Administrator security rights and copied the files to another machine on the network. After transferring the files I used the Dell recovery partition to reinstall the OS. Once the OS was back on, I updated everything, reinstalled the programs that needed to be installed, and returned the copied files to their respective profiles.

Shame I didn't get to see Dell aerodynamics in motion...


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