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Norton takes awhile to open

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Name: sprank
Date: January 24, 2004 at 21:16:03 Pacific
OS: XPpro
CPU/Ram: 512
Comment:

About 2 weeks ago Live Update updated my Norton products automaticly and since then I am having a problem scanning for viruses of programs that I download while I am still on the internet.

It takes sometimes 2 or 3 minutes for Norton to scan for a virus while I am on the internet. The process that I am doing is the same as I always did:

Download the Item
Right Click (on item) to Scan For Virus

My internet icon that is in the system tray shows response when I do this (as if Norton is reading the file while I'm on the internet).

If I close out of the internet and then scan the item for a virus it works like it should without any hangups.

I checked Norton's site for this issue, but came up empty.

If anyone knows why this occurs please reply.

Thanks in advance, sprank

p.s. If it matters I am using 2003 Norton AV and Firewall till it expires later this year.



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Response Number 1
Name: capt
Date: January 24, 2004 at 21:28:29 Pacific
Reply:

There was a reported slow down problem a week or so ago with users of NAV2004, that was caused by a conflict with "verisign". How do you have your updates set "express or interactive mode"(control panel>symantec icon)? If it is the "interactive mode" manually run a "live update" and see if there are any major components that need to be updated, and restart if necessary.


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Response Number 2
Name: Tufenuf
Date: January 25, 2004 at 03:28:07 Pacific
Reply:

sprank, You can read about the Norton/Verisign Problem at the links below.

Norton Verisign Problem

After January 7, 2004, your computer slows down

Tufenuf


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Response Number 3
Name: Tufenuf
Date: January 25, 2004 at 03:43:30 Pacific
Reply:

sprank, I should have also added the link below to my previous Response Number 2.

Correcting Norton / VeriSign Issue

Tufenuf


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