norton power eraser stuck on checking on connectivity

May 10, 2012 at 04:25:13
Specs: Windows 7
When I now try to run Norton Power Eraser it goes through the normal Restart process then freezes with the message "checking on connectivity". I can still access the internet and even run other Norton scans during this. The message remains until I eventually switch my laptop off. This problem has only recently occurred and I have previously run Norton Power Eraser successfully many many times in the past.

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May 10, 2012 at 05:47:31
What made this message to appear? Is it not working? Have you installed any other security software or any other software??

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May 12, 2012 at 05:59:16
I had downloaded a PDF off the internet which I later deleted without opening. Thats about it.

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