I had a runtime error problem with an upgrade to norton Internet security 2002 so I bought and installed the full version. Now it remains on the defaults even though I have changed the firewall and privacy to prompt me about active x and block cookies, but it just allows everything ! I have enabled privacy and security. I am completely puzzled Does anyone have any ideas ? Thanks

Hey there- try a manual uninstall and then reinstall. I know the instructions seem daunting, but I have done them in less then 15 minutes. Below is detailed instructions. (NOTE I am assuming you are using win 95/98/me... but 2000 or XP should not be too different) ********************** Manually uninstalling NIS or NPF requires deleting elements from four parts of the operating system: The registry The Start menu The product folders The desktop To delete items from the registry: CAUTION: Symantec strongly recommends you back up your system registry before making any changes. Incorrect changes to your registry could result in permanent data loss or corrupted files. Make sure you modify only the keys specified. Symantec is not responsible for any damage caused by editing the registry. If a backup of the registry is not made, Symantec will not be able to help. For instructions on how to backup your registry, see the document How to back up the Windows registry before proceeding. NOTE: Each time you click Delete on a registry key, Windows prompts you to confirm the deletion. Click Yes when the dialog box appears. 1. Click Start and then click Run. The Run window appears. 2. In the Open box, type regedit and then click OK. The Registry Editor opens. 3. Navigate to the following key: HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services 4. Navigate down the left frame. Locate and then delete the following key. SymProxySvc 5. Navigate to the following key: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\App Paths 6. Locate and then delete the iamapp.exe key. 7. Navigate to the following key: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Components 8. Expand Components. Locate and then delete the following keys: 00965022248C1D110ADD000A9C502477 01136B88654888D42B33667E8AE89E08 024FDFFF5FFA2D11A94E0006794C4E25 06D3E33D1B63CDC40B28C867C8DBFB04 0B150AC107B12D11A9DD0006794C4E25 12DFB6A40C3212841AED1C3E22C64BF5 13E43428F3243D11FAB4000680117C50 182597B7975B362458E1A1DCD1EC1D73 1B1D70235E082D119BD50006794CED42 1B59B9901C5AE0A488D28B31AA1F4218 1F16F47424372D111A99000A9CA05BF0 269AF799760E1D113969000A9CF0729F 3178400169C22D11A9790006794C4E25 33583B6440758ce43AD19E13F1B764ED 3625FEF4DBA29F54D94F49CAE0CFC0AC 3E55D37722BA77D4BBD9A0D9CEFB73A3 43D5C890263A3D3459BC0BAB215EE792 516628FB3FB6A634BBE416C8BFC1523B 6546D16CD629AE74882DBEF794303148 68932B38CCA53D110BFF0006807B800D 69AB4BDAFC949664F8674B7B3D6BA07A 6B150AC107B12D11A9DD0006794C4E25 6FC7EFA2921FA834A90476C79058EFD8 872BB689B8F81B3449BCDA5D6D1925E2 8844D53FD6A2A4E49998FEB66E055171 8E4B4A6A6F8944E4DAFF19BD97B3CA74 9E3EA425EFBB08341950B11AD23B2ADE AF9D444137A92DF4895031FA61CFBB41 B0010BF84FB20664B91880E939B64B06 B6B83616A74DF2E41B2E64C91AF19449 BBD671A69D933F64AA85E0B698FAF51C CE5F78582049CA1479536C85369D0AD2 D953924A5B8515D408C889AAA88F3DA7 DD89A98EB3202D111B64000CF499B0B2 EC2DEACE930A30746820234E008A4434 9. There are other keys that still need to be deleted. Move the cursor to the top of the Components list, so that the first item on the list is highlighted. 10. Click Edit, and then click Find. Type 4012E0D7 into the "Find what": box, and then click Find Next. 11. Delete each key that is found. After deleting an item, press the F3 key to continue the search. 12. Click Cancel when the Find screen appears. This indicates that all items in the Components list has been searched. 13. Repeat steps 9 through 12 until the Find screen immediately pops up. You may need to repeat these steps several times to ensure that all appropriate Keys have been deleted from the Components section. 14. Navigate to the following key: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Uninstall 15. Locate and then delete the following key: NIS: {71DO3DD3-C6D9-4503-A1CC-FBA576F6CFE3} NPF: {1D54BDAC-C362-4849-B52F-814319CF5057} 16. Navigate to the following key: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Features 17. Locate and then delete the following keys: NIS: 3DD30D179D6C30541ACCBF5A676FFC3E NPF: CADB45D1263C94845BF2183491FC0575 18. Navigate to the following key: HKEY_LOCAL_MACHINE\Software\Symantec 19. In the left frame, locate and then delete the IAM key. 20. In the left frame, locate and click the InstalledApps key. 21. In the right frame, locate and then delete the following values: Norton Internet Security Norton Internet Security Data 22. Navigate to the following key: HKEY_CURRENT_USER\Software\Symantec 23. Locate and then delete the IAM key. 24. Close the Registry Editor. To remove NIS or NPF from the Start menu: 1. Right-click Start. 2. Click Open. 3. Double-click the Programs folder. 4. Right-click the Norton Internet Security or Norton Personal Firewall folder. 5. Click Delete then Yes. 6. Close the Programs folder. To delete the NIS or NPF program folders: 1. Using Windows Explorer, navigate to the C:\Program Files folder. 2. Locate and then delete the Norton Internet Security or Norton Personal Firewall folder. If the NIS or NPF files are located in a different folder, navigate to that folder. 3. Navigate to the following folder for your operating system: Windows 98 - C:\Windows\Application Data\Symantec Windows Me - C:\Windows\All Users\Application Data\Symantec 4. Locate and then delete Norton Internet Security or Norton Personal Firewall. 5. Close Windows Explorer. To delete the icon from the desktop: 1. Locate and then right-click the NIS or NPF icon on the desktop. 2. Click Delete. 3. Click Yes. NIS or NPF has been successfully uninstalled from your computer. Restart your computer.