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Norton Internet Security Help.

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Name: FreeZy
Date: December 10, 2003 at 20:01:14 Pacific
OS: Windows ME
CPU/Ram: AMD 700mhz 256mb
Comment:

Help! I'm having trouble with Norton Internet Security! I just prurchased the download version of this, and it said that I would be prompted to activate it when I finish installing... Well it won't! It installed ok, but it won't ask me to activate it! I can't figure out how... And for some reason, the AntiVirus and Internet Security load, but when I try to open them, they won't open! It just shows the hourglass, and then it stops loading. Can anyone help?




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Response Number 1
Name: capt
Date: December 11, 2003 at 07:19:20 Pacific
Reply:

Have you uninstalled it, and tried reinstalling NIS and NAV separately? Symantec has removal tools to assist in the removal of these programs(rnav2004&rnis), if the reinstallation does not work available at their website.


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Response Number 2
Name: FreeZy
Date: December 11, 2003 at 10:30:21 Pacific
Reply:

Hmm, where are the removal tools at? I looked at the Symantec website but didn't know where to find them. Can you give me a link?


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Response Number 3
Name: capt
Date: December 11, 2003 at 11:14:37 Pacific
Reply:

They can be found in their downloads. Look for the downlaods box.


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Response Number 4
Name: FreeZy
Date: December 11, 2003 at 12:04:34 Pacific
Reply:

Ugh! Sorry... I've looked everywhere on their downloads section. I can't find it. I'm sorry, maybe I'm over looking it, but I just can't find it anywhere.


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Response Number 5
Name: capt
Date: December 11, 2003 at 12:31:23 Pacific
Reply:

If you are going to Symantec's main webpage, select support, then select search on the left hand side of the page. Type in rnav.exe. It has been a while since I have used their site and it has changed a bit.


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Response Number 6
Name: FreeZy
Date: December 11, 2003 at 14:23:17 Pacific
Reply:

Ok, I downloaded it fine, but it only has it for NAV2003 - I didn't see one for 2004, and that's what I have. It looks like it's running fine, NIS and NAV are both enabled, but I just can't open up NIS or NAV. :/

And I still can't figure out how to activate it...


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Response Number 7
Name: capt
Date: December 11, 2003 at 14:39:53 Pacific
Reply:

You cannot open them, by right clicking their icons in the start menu?


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Response Number 8
Name: FreeZy
Date: December 11, 2003 at 16:44:20 Pacific
Reply:

Nope. As I said.. I just get the hourglass, then it stops loading.


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Response Number 9
Name: capt
Date: December 11, 2003 at 21:10:58 Pacific
Reply:

Then they are not working properly, as they cannot get the latest updates. Not being able to update is absolutely critical for the antivirus part of Norton It makes it useless, as you would be defenceless against any new virus/trojan/worm. What has Symantec support done to assist you? I would go to http://www.my-etrust.com/microsoft/index.cfm and get their version of Zone Alarm pro and Etrust antivirus for a year of free use. Then I would try to get Symantec to refund the money, or get their product working properly.


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Response Number 10
Name: FreeZy
Date: December 11, 2003 at 21:14:48 Pacific
Reply:

Actually I can get the updates... And I can do a virus scan. I can somewhat open NAV using the icon by the address bar everytime I get online, but I can't get to it through the tray icon, or any of the icons. And I can't get to NIS at all... But I can update it.


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Response Number 11
Name: FreeZy
Date: December 14, 2003 at 08:25:06 Pacific
Reply:

Ok, now both just quit working completely. They're not even on auto-protect, and I can't get them back on.

Does anyone know if Symantec offers refunds?


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