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Norton AV failed to delete virus

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Name: Dood
Date: November 7, 2003 at 19:30:42 Pacific
OS: xp
CPU/Ram: p4 2.0ghz 256mb
Comment:

I've receive loads of the new w32.mimail.e@mm virus's lately and haven't opened any of them. I just ran Norton Antivirus and it found 3 infections of the virus. It quarantined 1 and failed on the other 2 so it asked to delete them, it failed on that too.

So does that mean I need to hunt down the files and delete them manually or is everything ok because I didn't open them?



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Response Number 1
Name: michael2
Date: November 7, 2003 at 20:45:23 Pacific
Reply:

I would run the AV in safe mode. Windows protects some files and Viruses can take advantage of this protection. I believe the protection is removed in safe mode.

Symantec has a tool for the removal (I just looked)......
http://securityresponse1.symantec.com/sarc/sarc.nsf/html/w32.mimail.e@mm.html


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Response Number 2
Name: matt
Date: November 9, 2003 at 07:04:31 Pacific
Reply:

I think you are ok, I know that virus comes as an email attachment, so if you didn't open the attachment, should be ok.


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