No Internet after Virus Removal

Macromedia Dreamweaver mx
March 15, 2010 at 02:56:06
Specs: XP, Unknown
Morning all

I have completed the arduos task of removing some nasty viruses from a friends Laptop although, even tho it connects to Wireless Networks at ahome and work, it does not connect to the Internet....

Any help would be gratefully received thanks :o)


I only pretend to know what I'm talking about.

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March 15, 2010 at 04:03:18
Fist go to start> control panel> internet options> connections> lan settings> uncheck "use a proxy server. etc." if it is checked and they don't use a proxy (if so itwill need to be reset)> check the box beside "automatically detect settings> ok> ok.

If that did not work Probably because the winsocks are damaged. This is microsofts method for repairing them.

Step 1

1. Click Start, and then click Run.
2. In the Open box, type regedit, and then click OK.
3. In Registry Editor, locate the following keys, right-click each key, and then click Delete:



4. When you are prompted to confirm the deletion, click Yes.
Note Restart the computer after you delete the Winsock keys. Doing so causes the Windows XP operating system to create new shell entries for those two keys. If you do not restart the computer after you delete the Winsock keys, the next step does not work correctly.

Step 2 Install TCP/IP

1. Right-click the network connection, and then click Properties.
2. Click Install.
3. Click Protocol, and then click Add.
4. Click Have Disk.
5. Type C:\Windows\inf and then click OK.
6. On the list of available protocols, click Internet Protocol (TCP/IP), and then click OK.

Normally you do not need to go any further than this...Restart the computer and try to get online.

If Internet Protocol (TCP/IP) does not appear, follow these steps:

1. Click Start, and then click Search.
2. In the Search Companion pane, click More advanced options.
3. Click to select the following three check boxes:
a. Search system folders
b. Search hidden files and folders
c. Search subfolders
4. In the All or part of the file name box, type nettcpip.inf, and then click Search.
5. In the results pane, right-click Nettcpip.inf, and then click Install.
6. Restart the computer.

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March 15, 2010 at 14:21:59
Hiya and thanks, I'm sorry, I forgot the system is Vista (uurgh) but followed all and have got to the Nettcpip.inf file (as previous steps didn't work) but, when I right click on it and install it reports "The INF file you selected does not support this method of installation"


I only pretend to know what I'm talking about.

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October 26, 2010 at 10:42:15
This worked, had to do for both wired and wireless adapter and run nettcpip.inf.
Internet restored

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October 26, 2010 at 10:59:40
Oh yea I am running XP, considering 7 but reluctant.
Vista sucks

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October 29, 2010 at 07:55:16
After a virus infection, I could not access the internet. I used your procedure and it worked perfectly. Thanks!! I really appreciate it. I spent hours trying to fix it.
Jim T

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