no icons no Ctrl alt del

Hewlett-packard Pavilion zd8000 notebook
March 13, 2010 at 14:35:28
Specs: Windows Vista
Turned my computer on it goes through startup. See wallpaper but no icons. Ctrl alt del does not work. Thinking I have a trojan. Anyone have fix for this?

See More: no icons no Ctrl alt del

Report •

March 13, 2010 at 14:55:55
Try to boot into safe mode with networking.

Only use the F8 method to get into safe mode or you may lock up the computer. Shut the computer down> wait 30 seconds> restart the computer and tap F8 about every 1/2 second until the option screen appears> choose "safe mode w/networking"> follow the prompts.

If you were able to get into safe mode do the following as you should be able to use the internet. If not let use know.

Please download Malwarebytes' Anti-Malware from one of these sites:



Rename the setup file, mbam-setup.exe, before you download it. To do that once the "enter name of file to save to" box appears as the download begins in the filename box rename mbam-setup.exe to tool.exe> click save.

1. Double Click tool.exe to install the application.
2. Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
3. If an update is found, it will download and install the latest version.
4. Once the program has loaded, select "Perform Quick Scan", then click Scan. The scan may take some time to finish,so please be patient.
5. When the scan is complete, click OK, then Show Results to view the results.
6. Make sure that everything found is checked, and click Remove Selected.
7. When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediately.
8. The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
9. Copy&Paste the entire report in your next reply.

Download DDS and save it to your desktop.

Disable any script blocker if your Anti-Virus/Anti-Malware has it.
Once downloaded you can disconnect from the Internet and disable your Ant-Virus temporarily if needed.
Then double click dds.scr to run the tool.
When done, the DDS.txt will open.
Click Yes at the next prompt for Optional Scan.

When done, DDS will open two (2) logs:
1. DDS.txt
2. Attach.txt

Save both reports to your desktop then post them please.

Report •

March 13, 2010 at 15:35:50
Thank you - booted up in safe mode with networking only get a black screen, safe mode written in each corner cannot do anything else. Ideas?

Report •

March 13, 2010 at 16:24:06
Restart the computer again as you did to get into safe mode but this time choose "last know good configuration".

If that worked follow the instructions in response # 1 and run Malwarebytes and DDS.

Report •

Related Solutions

March 13, 2010 at 16:31:08
ok tried that still nothing. No Icons no start menu still cannot use Ctrl atl del so I cannot do anything.

Report •

Ask Question