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Need help with trojan horse

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Original Message
Name: Matthan Mejia
Date: June 22, 2004 at 21:11:59 Pacific
Subject: Need help with trojan horse
OS: Win XP Home
CPU/Ram: 3.2 ghz/ 512 mb ram
Comment:

hey i need help in removing a high risk trojan horse from my computer
i ran norton antivirus then it detected but it kept saying access to file is denied
i tryed manually dleeting it but i couldnt find it

can anyone help me please


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Response Number 1
Name: murve
Date: June 23, 2004 at 06:47:02 Pacific
Reply: (edit)

hi matthan,
disable your system restore to flush out the malware thats in your restore folder, get your latest virus defs, reboot your computer into safe mode, scan with your anti-virus, adaware, spybot, and if you have one, your anti-trojan. if you don't have one go to www.thepublicworks.com, link to Ants free anti-trojan, get the latest defs.
in safe mode, delete all files that they come up with. clean your cache, temp files, cookie and history folder, and your recycle bin. reboot into normal mode, and re enable your system restore.
all the best,
murve


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